Business Analyst

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

 

What you’ll be doing

As a Business Analyst in our Product, Technology, and Tools department, you will work with stakeholders and teams, ensuring the alignment of business needs with innovative solutions. Your role involves analyzing business needs, identifying solutions, and ensuring that our products and tools effectively support our strategic goals.  

If you are passionate about solving complex problems, very analytical, can thrive in a collaborative environment, and have a knack for translating user requirements into impactful deliverables, then this role is for you.

 

Responsibilities

• Requirement Gathering & Analysis: Collaborate with stakeholders to elicit, document, and analyze business requirements, ensuring alignment with business objectives. 
• Conduct gap analyses and identify opportunities for process or system improvements.
• Process Improvement: Evaluate existing business processes and workflows to identify areas for enhancement, recommending innovative solutions to improve efficiency and effectiveness.
• Documentation: Develop comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories, to guide development teams.
• Stakeholder Communication: Facilitate clear and effective communication between business stakeholders and technical teams, ensuring mutual understanding and alignment.
• Product Development Support: Assist in the development and implementation of new products and features, ensuring they meet business needs and user expectations.
• Testing & Validation: Participate in user acceptance testing (UAT) to validate that solutions meet requirements and identify any issues before deployment.
• Utilize your product sense to advocate for user-centric solutions that address business challenges.
• Stay updated on industry trends to provide insights that shape product strategies.

What you’ll need to apply 

You’ll need to be entrepreneurial, satisfied only when an idea is successfully executed. We’ll look to you to be strategic, maintain a keen awareness of the interests and motivations of others, and act with integrity.

You’ll need; 

Competencies:

• Excellent communication and stakeholder management abilities.
• Analytical Skills: Ability to analyze complex business problems and propose effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to technical and non-technical audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy in analysis and documentation.
• Adaptability: Flexibility to adapt to changing business needs and work effectively in a dynamic environment.
• Product sense and the ability to balance business and user needs (nice to have).

Experiences:

• Professional Experience: 3–5 years of experience as a Business Analyst or related role, preferably in the tech or BPO industry.
• Product Development: Demonstrated experience in supporting product development initiatives, from concept through launch.
• Agile Methodologies: Experience working in agile development environments, with familiarity in Scrum or Kanban frameworks.
• Stakeholder Management: Proven ability to manage relationships with diverse stakeholders, including clients, developers, and senior management.
• Experience in requirements gathering, process modeling, and writing detailed documentation.
• Exposure to cross-functional teams in a fast-paced environment.

Tools:

• Process Modeling: Experience with visualization tools like Lucidchart, Microsoft Visio, or Miro for creating process maps and diagrams.
• Data Analysis: (Nice to have) Familiarity with analytics tools for data-driven decision-making.
• Requirement Management: Proficiency with tools such as JIRA, Confluence, or Trello for managing requirements and project workflows.
• Collaboration: Comfortable using collaboration platforms like Slack, or Google Workspace to facilitate team communication.

Our Recruitment Process

• Recruiter call: A call from one of our recruiters if we believe your profile looks a strong match for the role, during which we’ll evaluate your fit and discuss Hugo in more detail 
• Deep dive interviews: Typically 3 interview stages designed to probe deeply the extent to which you have the skills, mindset, and behaviors to succeed in the role and at Hugo
• Assessment tasks: During the process we may request that you complete psychometric assessments and/or a presentation and/or task-based exercise

NB: the output of any assessments you complete is treated as confidential and will be used for the sole purpose of best determining your fit for the role and company

• Meet the team: We conclude our process by arranging for you to speak with potential colleagues informally, allowing for greater insight into our culture, environment and, yes, challenges(!)

Compensation & Benefits 

• Opportunity to be part of a high-growth startup with a global impact.
• Remote work flexibility.
• Competitive salary and benefits package.
• Collaborative and supportive work environment where your contributions are valued.

To learn more about Hugo explore our website and careers page

Equal opportunity statement: Diversity, equity and inclusion are part of our DNA. But we won't be resting on our laurels as we scale. Promoting and, where possible, improving diversity, equity and inclusion as a values-based and commercial necessity. We’re an equal opportunity employer. So, all applications will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.