Wellbeing Manager

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

ROLE OVERVIEW

As the Wellbeing Manager, you will lead Hugo’s efforts to foster a culture of health, wellness, and engagement across the organization. This role involves designing, implementing, and managing holistic wellbeing programs that align with organizational goals and enhance employee experience. You will collaborate with internal and external stakeholders to ensure initiatives are impactful, inclusive, and sustainable, promoting a positive and thriving work environment.

This position demands a strategic thinker with extensive expertise in workforce planning, resource allocation, and a keen understanding of the unique nuances of workforce management (WFM) in Nigeria and Africa. You will possess a proven ability to manage large teams resourcing for complex projects, ensuring that staffing levels are maintained while optimizing resources to meet the diverse demands of our client base.

KEY RESPONSIBILITIES

Wellbeing Program Strategy and Leadership

• Develop and oversee the strategic roadmap for wellbeing initiatives, ensuring alignment with organizational objectives and workforce needs.
• Manage the end-to-end execution of wellbeing programs, events, and activities that promote physical, mental, and emotional health.
• Evaluate the effectiveness of initiatives, leveraging data and feedback to make improvements.

Employee Wellbeing Service Management:

• Act as a trusted advisor and primary point of contact for employees seeking wellbeing resources or support.
• Ensure consistency and quality in the delivery of wellbeing services to the workforce, fostering a reliable and supportive environment
• Serve as an ambassador to the workforce, promoting a culture of wellbeing and resilience across all levels of the organization
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• Establish mechanisms such as surveys, focus groups, and one-on-one sessions to gather employee input and continuously improve programs.
• Create opportunities for team bonding, collaboration, and peer-to-peer engagement through wellbeing challenges, activities, and events

Compliance with Client Wellbeing Contractual Expectations:

• Ensure all wellbeing programs and activities adhere to client-specific contractual requirements.
• Collaborate with client representatives to align Hugo’s wellbeing initiatives with their expectations and standards.
• Regularly audit wellbeing processes to ensure compliance and report outcomes to internal and external stakeholders.

Management of the Wellbeing Team:

• Lead and mentor the wellbeing team, providing guidance, training, and development opportunities.
• Establish clear goals and responsibilities for team members to enhance program execution and impact.
• Foster a collaborative and high-performance team culture that aligns with Hugo’s values.

Management of Employee Assistance Program (EAP) Service Providers:

• • Oversee relationships with EAP service providers to ensure seamless delivery of services such as counseling, mental health support, and crisis intervention.
  • Monitor provider performance, ensure adherence to service level agreements (SLAs), and manage contract renewals.
  • Act as a liaison between employees and EAP providers, ensuring services are accessible, effective, and responsive to employee needs.

QUALIFICATIONS

• Post graduate degree in Psychology, Counseling, or a related field. 
• Registered with the Nigerian Association of Clinical Psychologists in Nigeria (NACP)
• 5-7 years of experience in managing health, wellness, or employee engagement programs, with a proven track record of impact.
• Strong leadership and project management skills to design, implement, and oversee wellness initiatives.
• Excellent communication and interpersonal skills to engage diverse teams and drive participation.
• Deep understanding of cultural diversity and the ability to tailor programs to meet the unique needs of Hugo’s workforce, considering factors such as age, ethnicity, gender, and religion.
• Strategic thinker with the ability to assess program effectiveness and make data-driven decisions.
• Familiarity with managing vendor relationships, particularly Employee Assistance Program providers, is preferred.
• Passionate about promoting health and wellbeing, with a proactive and creative approach to problem-solving.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities

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WHAT WE OFFER:

• Competitive compensation and benefits package. 
• Opportunities for professional growth and development. 
• A supportive and collaborative work environment. 
• Access to cutting-edge technology and tools.

 

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun “office” culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.