Executive Assistant to the VP, Service Delivery

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

What you’ll be doing

We are experiencing hyper-growth. In 2023, our headcount tripled, and expansion to 5,000 employees is already on the horizon. Critical to our success is ensuring that our VP, Service Delivery can focus on strategic priorities while operational and administrative needs are handled seamlessly.

As an Executive Assistant, you’ll play a vital role in managing day-to-day activities, streamlining processes, and executing special projects to ensure the GM’s efficiency and productivity.

Responsibilities:

• Schedule Management: Proactively manage the VP’s calendar to ensure alignment with priorities.
• Correspondence and Communication: Handle internal and external communications, including email management and maintaining contact lists.
• Travel and Logistics: Coordinate travel arrangements, accommodations, and event logistics.
• Project Coordination: Support special projects, from research and planning to implementation and follow-up.
• Meeting Preparation: Prepare agendas, take minutes, and track follow-ups to completion.
• Reporting: Develop and maintain tools to track key initiatives and provide regular updates to the VP on progress.

 

What you’ll need to apply 

You’ll need to be a self-starter with a passion for operational excellence and the ability to manage competing priorities with ease. 

Qualifications:

• Bachelor’s degree with outstanding academic performance.
• Experience: 3+ years in an Executive Assistant, Operations Specialist, or similar role.
• Technical Skills: Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar).
• Organizational Skills: Exceptional time management and multitasking abilities with an eye for detail.
• Communication: Strong verbal and written communication skills, with a knack for professionalism in client-facing correspondence.
• Strong people and stakeholder management skills (including cross-functional collaboration).
• Strong internal and external business development acumen.

 

Our Recruitment Process

• Recruiter call: A call from one of our recruiters if we believe your profile looks a strong match for the role, during which we’ll evaluate your fit and discuss Hugo in more detail 
• Deep dive interviews: Typically 3 interview stages designed to probe deeply the extent to which you have the skills, mindset, and behaviors to succeed in the role and at Hugo
• Assessment tasks: During the process we may request that you complete psychometric assessments and/or a presentation and/or task-based exercise

NB: the output of any assessments you complete is treated as confidential and will be used for the sole purpose of best determining your fit for the role and company

• Meet the team: We conclude our process by arranging for you to speak with potential colleagues informally, allowing for greater insight into our culture, environment and, yes, challenges(!)

 

Compensation & Benefits 

• Opportunity to be part of a high-growth startup with a global impact.
• Remote work flexibility.
• Competitive salary and benefits package.
• Collaborative and supportive work environment where your contributions are valued.

 

To learn more about Hugo explore our website and careers page

 

Equal opportunity statement

 

Diversity, equity and inclusion are part of our DNA. But we won't be resting on our laurels as we scale. Promoting and, where possible, improving diversity, equity and inclusion as a values-based and commercial necessity. We’re an equal opportunity employer. So, all applications will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.