Business Development Executive (Engagement Manager) - South Africa

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

What you’ll be doing

As Business Development Manager (BDM) at Hugo, you play a vital role in driving the growth and success of our organization. You can expect to get involved in strategic planning, sales management, and relationship building, all aimed at identifying and pursuing new business opportunities and supporting the Sales and Revenue teams.

Key Responsibilities

• Identifying key business opportunities through market research to recognize emerging trends, potential clients, and competitive landscapes to find areas for growth and formulate strategies to capitalize on these opportunities.
• Collaborate with Marketing team to come up with innovative campaigns to bring in new business/ clients and opportunities 
• Engage in the sales process, which includes generating leads, preparing proposals, negotiating contracts, and closing deals.
• Represent Hugo by attending events as an attendee or exhibitor
• Proactively engage potential clients via comment, DM, call, email, and engage on different platforms with the goal of engaging with different brands, personas, and people, to identify problem statements and match them to our solutions
• You will build your brand as an SME and will be a great citizen and contributor to our community/industry

If you are someone who thrives in a fast-paced, hyper-growth environment where a “speed to value” mindset is essential, and has a proven track record of building up high-performance teams, then this is the job for you!

Qualifications: 

Competencies:

• Excellent communication, presentation, and negotiation skills Ability to navigate an organization
• You will often have many initiatives and being able to prioritize and run things down is a required skill.
• Desire to learn new tools and GenAI
• Hungry, desire to learn, and humble
• Strong organizational and project management abilities, with a strategic mindset focused on long-term success.  
• Relationship Building: Demonstrated ability to build trusted relationships with senior stakeholders and key decision-makers

Experiences:

• You’ve demonstrated success in relationship building, sales, recruiting, finance.
• You’ve spent at least 5+ years in a business of at least 50 people
• You have a South Africa CEFR Level C1 or C2 
• You love accountability, numbers, and reporting (not that you have to build the reporting)
• Strong understanding of data annotation and digital operations services and the business areas they typically support (AI, ML, Trust & Safety and various Customer Experience Workflows etc).
• You are an expert or an aspiring expert in Sheets/Excel, HubSpot/Salesforce, Slides/Powerpoint
• You are comfortable with written, oral communication using multiple channels like Phone, Linkedin, Email, Hubspot, Salesloft, Slack 
• Plus if you are familiar with BPO Industry

Travel: 

• You will work from home about 80% of the time with remaining 20% traveling for, events, and meeting people
• Overall expected travel to the USA is 10% 

What we provide

Hugo offers a hybrid work environment that balances employee flexibility with a collegial office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make an impact and accelerate their career. Our compensation and benefits are highly competitive.

 

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PRIVACY STATEMENT

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EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity,  disability, or any other legally protected status