Enterprise Sales Executive

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

WHAT YOU'LL BE DOING:

As an Enterprise Sales Executive, you will be responsible for driving new business and revenue growth by selling Hugo’s services to technology and digital native firms across the United States and in particular the Bay Area. You will be the primary point of contact for prospective clients, managing the entire sales cycle from prospecting to closing. Success in this role requires a deep understanding of the needs of tech firms in areas such as BPO, AI Data Operations, Back Office and Customer Support solutions.

KEY RESPONSIBILITIES:

Lead Generation & Prospecting:

• Identify, target, and engage key decision-makers within tech companies including C-suite executives, VP-level, and senior management roles in Ops, Product and Engineering.

Sales Strategy & Execution:

• Develop and execute a strategic sales plan to achieve and exceed revenue targets. Leverage your understanding of digital operations and AI services to build compelling value propositions tailored to your prospects.

Consultative Selling:

• Conduct in-depth discovery sessions to understand client challenges, pain points, and operational goals. Use a consultative sales approach to demonstrate how our can help clients lead in AI innovation, optimize operations, enhance customer experience, and achieve operational excellence.

Pipeline Management:

• Manage a full sales pipeline and consistently follow up with leads. Ensure timely and accurate forecasting of opportunities and deals through CRM tools such as Hubspot

Proposal Development & Presentation:

• Collaborate with internal teams (e.g., pre-sales, solution architects) to design custom solutions and proposals. Present and articulate our services' business value through compelling presentations and proposals.

Relationship Building:

• Establish and nurture long-term relationships with key stakeholders, including technology leaders, operations heads, and procurement teams. Work closely with clients post-sale to ensure smooth onboarding and maintain high levels of satisfaction.

Market Intelligence:

• Stay informed about industry trends, market dynamics, and competitive landscape. Provide feedback to internal teams to help shape product offerings.

QUALIFICATIONS:

Experience & Education:

• Minimum of 7+ years of experience in enterprise sales, preferably in BPO, AI ops, or tech/outsourcing industries. Track record of selling to large tech companies.
• Bachelor’s degree in business, marketing, or a related field is preferred. An MBA or advanced degree is a plus.

Industry Knowledge & Tech Savviness:

• Strong understanding of digital transformation, automation, and AI-powered solutions, particularly within operations and customer service functions. Familiarity with the pain points of tech firms regarding operational efficiency and scalability.
• Knowledge of AI, automation tools, and CRM platforms. Familiarity with digital solutions that optimize back-office operations and customer support.

Sales Acumen & Communication Skills:

• Exceptional consultative selling and negotiation skills. Ability to articulate complex solutions in clear business terms to both technical and non-technical audiences.
• Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations and write persuasive proposals.

Network:

• Established network within the Bay Area tech community, with a proven ability to connect with C-level executives and senior decision-makers.

The Hugo ethos and a passion for creating economic opportunity in Africa

• Better is the Baseline (we get things done, we put empathy into action at work, we hold an unwavering commitment to quality and continuous improvements, we do things the right way)
• Self-Starter: Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

 

WHAT WE PROVIDE:

Hugo offers a hybrid work environment that balances employee flexibility with a collegial office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make an impact and accelerate their career. Our compensation and benefits are highly competitive.

 

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PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

 

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity,  disability, or any other legally protected status