Chief of Staff, CEO

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

 

What you’ll be doing

We are experiencing hyper-growth. In 2023, our headcount tripled and expansion to 5,000 employees is already on the horizon. Critical to our success is the ability to pivot quickly, be two steps ahead and be innovative while providing operational excellence. 

As the originator of this role your purpose is to be a strategic advisor, management leader, and thought partner. In this position, you’ll play a pivotal role in assisting the CEO in the execution of strategic initiatives, streamlining processes,  improving operational efficiency, driving performance improvements, fostering effective communication within the company and being a trusted advisor to the Leadership Team.

 

Responsibilities

• You’ll ensure projects and initiatives are executed efficiently, on time, and within budget. Develop and maintain tools to track and provide regular updates to the CEO on projects’ progress.
• Facilitate communication and information flow between the CEO, executive team, and various company’s departments to ensure alignment with organizational goals and objectives.
• You’ll need to build dashboards to monitor key performance indicators (KPIs) in order to identify trends and opportunities for operational improvement. Present data-driven insights and recommendations to the CEO and the Leadership team.
• Identify opportunities for operational efficiencies and process improvements; Work with cross-functional teams to implement changes that optimize business processes.
• Lead and mentor a team of professionals to ensure effective execution of departmental and company-wide goals; Foster a culture of collaboration and continuous improvement.
• Assist the CEO in addressing complex challenges and solving problems, providing innovative solutions that align with Hugo’s objectives.

 

What you’ll need to apply 

You’ll need to be entrepreneurial, satisfied only when an idea is successfully executed. We’ll look to you to be strategic, maintain a keen awareness of the interests and motivations of others, and act with integrity.

You’ll need; 

• Previous experience in a startup/scaling organization.
• Proven ability to build consensus among diverse stakeholders to lead and drive change, including influencing and motivating others toward a common goal.
• Have exceptional critical-thinking skills and experience in leading data-driven practices at a systems level, including the ability to analyze data, identify trends, pinpoint problems and root causes, ask probing questions, set goals, track resources, and develop innovative solutions.
• Demonstrate the ability to successfully lead team members in balancing multiple high priority, high profile projects simultaneously
• Possesses a deep understanding of systems level operations and organizational design and uses this knowledge to deliver upon desired outcomes company-wide.
• Bachelor's degree in a relevant field. An MBA is strongly preferred.
• 7+ years in progressively responsible leadership roles
• Experience working in a highly structured environment - investment banking or management consulting preferred.
• Hands-on expertise in navigating African markets is a plus.

 

Our Recruitment Process

• Recruiter call: A call from one of our recruiters if we believe your profile looks a strong match for the role, during which we’ll evaluate your fit and discuss Hugo in more detail 
• Deep dive interviews: Typically 3 interview stages designed to probe deeply the extent to which you have the skills, mindset, and behaviors to succeed in the role and at Hugo
• Assessment tasks: During the process we may request that you complete psychometric assessments and/or a presentation and/or task-based exercise

NB: the output of any assessments you complete is treated as confidential and will be used for the sole purpose of best determining your fit for the role and company

• Meet the team: We conclude our process by arranging for you to speak with potential colleagues informally, allowing for greater insight into our culture, environment and, yes, challenges(!)

 

Compensation & Benefits 

• Opportunity to be part of a high-growth startup with a global impact.
• Remote work flexibility.
• Competitive salary and benefits package.
• Collaborative and supportive work environment where your contributions are valued.

 

To learn more about Hugo explore our website and careers page

 

Equal opportunity statement

 

Diversity, equity and inclusion are part of our DNA. But we won't be resting on our laurels as we scale. Promoting and, where possible, improving diversity, equity and inclusion as a values-based and commercial necessity. We’re an equal opportunity employer. So, all applications will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.