Operations & AI Manager
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THE ESSENTIALS Role: Operations & AI Manager Platform: HSPG Status: Full time, permanent Base: London. We work 4 days in the office, 1 WFH Start: ASAP |
THE BENEFITS: 25 holiday days per year; |
HSPG: A social impact real estate company
Our mission is simple: Building partnerships, creating homes, developing communities.
There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community.
We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below.
Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners.
HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners.
Accountability
You are accountable for:
- Improving workflows, processes and systems across the business.
- Driving adoption of AI and automation tools.
- Enhancing team efficiency and output.
- Supporting teams to operate in a more scalable and effective way
You are not accountable for:
- Traditional administrative or back-office operations.
- People or talent-related processes.
- Financial reporting or ownership.
Core Behaviours:
Core mission:
Your core mission is to make HSPG more efficient, forward-thinking and future-proof through better use of systems, processes and AI.
You identify inefficiencies, friction points and manual work across the business and replace them with smarter, faster and more scalable solutions.
You work across all teams, embedding yourself within functions to understand how they operate, then improving workflows, systems and outputs.
You are hands-on and build solutions yourself, using tools, automation and AI to improve how the business runs.
You are given the freedom to test, build and implement new ways of working, using AI and technology to continuously improve how the business operates.
You don’t wait for permission to improve things. You see something broken or inefficient and you fix it.
This is not a traditional operations role. You are here to challenge how things are done and elevate how we operate.
Obsess:
You obsess over:
- Efficiency: spotting wasted time, duplication and friction, and eliminating it.
- Relentless improvement: constantly questioning how things are done and improving them in practical, tangible ways.
- AI advancement: staying on top of new tools, capabilities and system upgrades, bringing them into the business quickly and effectively.
Excel:
You excel at:
- Building solutions: creating workflows, automations and lightweight tools that improve how teams operate.
- Curiosity and application: constantly exploring new tools and technologies, and quickly applying them in a practical way.
- Influence: working across teams to implement change and improve ways of working.
- Translating complexity: taking AI and technical capability and turning it into simple, fit-for-purpose, future-proof solutions the business can actually use.
Specific experience:
- Experience improving tech-enabled processes, systems or workflows within a business environment.
- Strong interest in AI, automation and using technology to improve efficiency.
- Experience using AI tools, automation tools or no-code platforms.
- This role is not suited to candidates focused purely on administrative operations or traditional back-office support. Your CV must demonstrate significant AI and tech-enabled solutions.
Outcomes & Metrics: the desired result and how we measure it :
90-day wins
Early traction and strategic control.
- Clear understanding of how each team operates, with key inefficiencies and improvement opportunities identified.
- Quick wins implemented across workflows, systems or automation, delivering immediate time savings.
- Initial AI use cases introduced across multiple teams, improving output quality or speed.
- Tech stack reviewed and simplified, with clear recommendations and initial changes implemented.
- Improved structure and usage of core systems such as CRM and internal tools.
12-month impact outcomes
Material impact and results within first 12 months.
- Significant time savings across the business through improved workflows and automation.
- Widespread adoption of AI tools and improved ways of working across teams.
- Clear, scalable systems and processes in place across core functions.
- The business operating faster, with reduced friction and better use of technology.
- A reputation internally as the person who makes things work better, faster and smarter.
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