Technical Support Coordinator

Join one of our Helmes teams as Technical Support Coordinator!  
You'll support clients across six countries in the Nordic and Baltic regions, providing friendly and efficient assistance.  
If you're customer-oriented, have a strong interest in IT, and are eager to grow into a software development role, we’d love to hear from you! 

As a Technical Support Coordinator, you will: 

• Communicate clearly and professionally with Helmes’ corporate customers (not end-users) via email and chat 
• Collaborate with the development team and handle simpler development-related tasks
• Coordinate support and maintenance workflows within the team
• Maintain up-to-date technical documentation (e.g., API guides, system overviews)
• Create extra value for our clients by showing that we care and are ready to go the extra mile
• Have the opportunity to contribute to various projects in both technical support and software development  

You are a great addition to the team if you:

• Have a solid understanding of SQL 
• Are familiar with programming basics (e.g., C#, Java, Python) and software development principles (academic or personal projects count!)
• Are motivated to develop your skills in software development while maintaining a technical support focus
• Communicate fluently in English, and Estonian
• Are proactive, well-organized, and able to manage tasks independently
• Have strong attention to detail while maintaining awareness of broader context
• Hold or are pursuing higher education degree (preferred but not required) 

What to expect