Lead Content Designer (12 month Maternity Cover)

Ready to revolutionize healthcare, making it faster and more accessible than ever before? 

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. 

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. 

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

As the Lead Content Designer, you’ll play a key role in shaping how users experience our products through clear, accessible, and meaningful content. You’ll champion content design across multiple brands and markets, developing scalable systems, tools, and workflows that elevate the craft and impact of UX writing. Working at the intersection of product, design, research, and engineering, you’ll collaborate on intuitive solutions that meet user needs and business goals. If you're passionate about designing with words, building strong content practices, and advocating for users across diverse teams, this role offers the opportunity to drive real change and create content that truly matters.

 

What you'll do

• Progress scalable content design and UX writing guides to be used across multiple brands, products and geographies (we operate in USA and UK currently)
• Build strong and influential relationships with stakeholders, advocating the value of content design, and presenting ideas
• Actively grow the content design practice, embedding content design into ways of working
• Support the implementation of a new content management system
• Managing the content design workflow alongside other content designers
• Plan and support research activities such as user interviews, comprehension testing, data and insight gathering, and competitor analysis.
• Apply insights into user behaviour and mental models together with content design best practices to create effective content for complex health tech products.

 

What you'll bring to HeliosX

• 5+ years of experience in content design, ideally in healthcare or a related field.
• A portfolio that demonstrates a broad range of experience from large content strategy pieces to writing impactful UX copy.
• Experience creating accessible content that adheres to NHS or GOV.UK style guides.
• Experience in product discovery, such as conducting user research, understanding customer needs and boiling these down to actionable content requirements.
• Experience with rapid prototyping and agile methodologies.
• Hands-on experience working with Figma, Miro, or similar tools.

 

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget 

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