Lead UX Researcher

Ready to revolutionize healthcare, making it faster and more accessible than ever before? 

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. 

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. 

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We are seeking an experienced Lead UX Researcher to join our team and help shape the customer experience across multiple products and markets. As a Lead UX Researcher, you will work closely with the Head of UX Research, Product Managers, Product Designers, Engineers and other cross-functional teams to uncover deep insights about our customers’ needs and behaviours. You'll make significant contributions across HeliosX's portfolio of brands, helping us in our mission to improve the quality and accessibility of healthcare for all.

What you'll be doing:

• Lead and Manage Research Efforts: Own UX research initiatives across multiple product areas, working closely with other UX Researchers, Product Managers, Product Designers, and Engineers to shape and influence product strategies.
• Plan and Execute Comprehensive Research: Design and conduct end-to-end primary research using a variety of qualitative and quantitative methods, including in-depth interviews, usability testing and quantitative surveys.
• Synthesise Insights: Analyse and synthesise data to generate actionable insights that inform product design and strategy.
• Communicate Findings: Present research findings in compelling and creative ways to stakeholders across the organisation, ensuring insights are effectively understood and utilised.
• Mentor and Develop Team Members: Provide guidance and mentorship to other researchers and cross-functional teams, fostering a culture of learning and continuous improvement across the organisation.
• Collaborate Cross-Functionally: Work closely with a variety of teams including Product, Design, Engineering, Brand and Growth Marketing to ensure research insights are understood and used across the organisation.

Who you are:

• Experienced UX Researcher: Demonstrated success as a Lead or Senior UX Researcher with a minimum of 5 years of hands-on experience in user experience research role. 
• UX Research Specialist: We are looking for candidates with deep expertise in UX Research, rather than those with a generalist background in Product Design or UX Design. We want someone whose primary focus and passion is user experience research.
• Skilled in Qualitative and Quantitative Methods: Strong knowledge and hands-on experience with both qualitative and quantitative research methods, including in-depth interviews, usability testing, diary studies, surveys, and statistical analysis.
• Data-Driven and Analytical: Ability to analyse complex data and translate findings into actionable insights that drive product decisions and strategy.
• Excellent Communicator: Strong interpersonal and communication skills, with experience presenting research findings to a variety of stakeholders, including senior leadership.
• Collaborative and Cross-Functional: Comfortable working in a cross-functional team environment, collaborating with Product Managers, Designers, Engineers, and other stakeholders.
• Supportive Leader: Experience mentoring and coaching researchers, with a passion for developing talent and fostering a positive team culture.

Nice to have (please apply even if you don’t meet the criteria below):

• Advanced Degree: Master’s degree with a focus on qualitative and/or quantitative research methods such as Psychology, Anthropology or a related field.
• Experience in Healthcare Industry: Familiarity with conducting UX research in the healthcare sector, understanding its unique challenges, regulations, and user needs.
• Fluency in a second language: If you are fluent in a second language please highlight this in your application.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)