Client Operations Administrator (Summer Support

Client Operations Administrator (Summer Support) 

Job Description 

United by our vision. Leading with empathy. Pioneers in curiosity. 

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here! 

 “Great minds don’t think alike” 

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

The role 

You'll provide administrative support to our Client Operations Teams, helping to keep our services running smoothly and allowing our experienced colleagues to focus on supporting clients with more complex needs.

This is not a customer facing role; you'll be completing a variety of important structured administrative tasks using clear processes and guidance.

This will include:

• Processing Client questionnaires.
• Completing Freshdesk administration tasks.
• Updating client records.
• Checking information is complete and accurate.
• Sending standard communications.
• Completing routine administrative tasks.
• Following documented processes and one page guides.
• Escalating anything you're unsure about to your nominated supervisor.

This role is focused on administration and process-driven work. It does not involve providing clinical advice or independently managing client queries.

What we're looking for

We're much more interested in attitude than experience.

You'll be:

• Organised and reliable.
• Comfortable using computers and learning new systems.
• Able to follow written processes accurately.
• A good communicator.
• Comfortable working independently once trained.
• Trustworthy and able to handle confidential information appropriately.
• Keen to learn and happy to ask questions when unsure.

No previous healthcare experience is required.

Training & Support

We'll provide:

• A structured onboarding programme.
• One-page process guides for each activity.
• A named escalation contact for support.
• Regular check ins

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS 

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.