Lead Partner Success Manager

This posting is for hourly paid logistics employees to apply through.

Application Closing Date - 22/05/2026

About Us

We are Ocado Partner Success, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.

About the Role

As a Lead PSOM you will be instrumental in leading consistent productivity and efficiency improvements in the Ocado Partners. This pivotal role demands a relentless leader capable of driving productivity and efficiency through the maximisation of the Ocado Smart platform (OSP) and implementation of best practice  management methods.

You will be responsible for creating and delivering actionable Partner-specific improvement plans with clear milestones and outcomes, fostering a culture of excellence, and delivering measurable change that enhances operating performance and lowers last mile cost.

The role requires exemplary stakeholder management to negotiate and influence Partners (and Regions) to make modifications to Partner processes and systems.

The role should provide clear and timely feedback into product/technology that promotes concise UX development, discuss new features and functionality - all leading to a better system for our operational partners.

• Lead a team of Fulfilment PSOMs/ specialists to provide ongoing education, support and consultancy to Partners across the globe using OSP to operate their business.
• Be accountable for the line management of a number of PSOMs to ensure clear objectives against goals that are in line with PSOM craft competencies and factor in 360 feedback. Ensure that the team is documenting outputs and recommendations, quantifying and recording hours spent on projects into the Monthly Cadence Tracker to allow effective capture of spend on activities.
• Monitor product performance across Fulfilment and SLAs, ensuring trends in partner performance are identified, KPI performance is monitored and any significant changes are brought to the attention of regional teams alongside proposed solutions. This should form part of ongoing partner improvement programmes designed to lower Fulfilment costs to agreed benchmarks. 
• Ensure a productive working relationship with Ocado Technology stakeholders to provide detailed insights on partner performance and influence priorities for change and adaptation of the OSP Last mile product.  Understand changes on to OSP and share this knowledge with the wider Partner Success teams whilst also ensuring thorough documented knowledge capture of said changes.

About you

• Progressive experience in productivity/optimisation management, and CFC Fulfilment knowledge, or equivalent,  preferably within the logistics or supply chain industry.
• Proven track record of successfully delivering efficiency gains through a robust and consistent approach.
• Demonstrable experience in implementing new technologies and driving significant operational improvements.
• Experience in CFC, Partner Success and/or site launch programmes
• Previous experience and demonstrable breadth and depth of knowledge of the Fulfilment and Supply Chain Operations environment.
• Partner Success related experience with understanding of the role and key responsibilities
• Previous experience and demonstrable breadth and depth of knowledge of Ocado Smart Platform (OSP) - highly desirable.
• Strong working knowledge of data available in platforms such as looker, data studio, Celonis and OSP data sources highly desirable.

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge:
  25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
• Health & wellbeing:
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
• Family-first policies:
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave
• Financial support:
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
• Commuter perks:
  Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
• Exclusive discounts:
  15% off at Ocado.com with free delivery (starting in your first month).

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.