Operational Systems Support Specialist

This posting is for hourly paid logistics employees to apply through.

About Us

We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery

About the role

As an Operations Systems Support Specialist, you will have a unique perspective, more than anyone else working within a CFCat Erith as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations. What you'll be doing:

• Ensure relevant business systems are operational and provide an efficient service to Ocado’s customers / clients and to avoid or minimise any impact to customers following system outages or incidents.
• Managing incidents and tasks across multiple disciplines through to either resolution or escalation.
• Identify and raise faults in appropriate systems, be the technical point of contact for onsite and offsite teams
• Manage the ticketing progress for Technical support services
• Investigate failed tasks and analyse the performance of key onsite assets.

This is an onsite-based role and will take part in a team shift pattern to cover operations. 

About you

• You will have a background in a technical support capacity with focus on hardware support / incident management and a good understanding of computing configurations, ITIL, infrastructure
• Experience in managing and resolving technical incidents in hardware, software and networking
• Able to ensue with stakeholders at all levels to provide technical updates and engage with technical requests, following and creating documentation, processes and procedures throughout.
• Good analytical and problem solving skills will also be key.

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge:
  25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
  
  
• Health & wellbeing:
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
  
  
• Family-first policies:
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).
  
  
• Financial support:
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
  
  
• Commuter perks:
  Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
  
  
• Exclusive discounts:
  15% off at Ocado.com with free delivery (starting in your first month).

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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