Localisation Team Leader

This posting is for hourly paid logistics employees to apply through.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About Us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the Role

The Localisation Team Leader is responsible for overseeing and coordinating the translation, cultural adaptation, and localisation of content, ensuring high-quality and timely delivery. This role involves managing a team of localisation specialists, working closely with project managers, and collaborating with cross-functional teams to meet global market demands.

What you will be doing 

Team Management and Leadership:

• Lead, mentor, and motivate a team of localisation specialists, translators, and editors.
• Assign tasks, monitor workloads, and manage performance to ensure team efficiency and quality output.
• Provide training and development opportunities to team members to enhance skills and maintain industry best practices.

Project Oversight:

• Plan, coordinate, and oversee localisation projects from initiation to delivery, ensuring adherence to timelines, budgets, and quality standards.
• Allocate resources effectively to meet project requirements and deadlines.
• Monitor project progress and resolve any issues or bottlenecks that arise.

Quality Assurance:

• Establish and enforce quality standards and processes for localisation and translation projects.
• Review and approve final content to ensure linguistic accuracy, cultural relevance, and alignment with brand guidelines.
• Conduct regular quality audits and implement continuous improvement initiatives.

Collaboration and Communication:

• Work closely with product managers, marketing teams, and other stakeholders to understand project requirements and objectives.
• Serve as the main point of contact for localisation-related queries and updates.
• Foster a collaborative environment between internal teams and external vendors.

Vendor and Budget Management:

• Manage relationships with external localisation vendors and freelancers, ensuring they meet quality and delivery standards.
• Negotiate contracts, manage budgets, and track expenditures related to localisation projects.

Technology and Tools:

• Oversee the use of localisation tools and software (e.g., CAT tools, translation management systems).
• Research and recommend new technologies to improve efficiency and effectiveness.
• Ensure proper maintenance and updating of term bases, glossaries, and style guides.

About you 

• Proven experience in localisation, translation, or related fields, with at least 2 years in a leadership role.
• Proficiency in one or more languages other than English is highly desirable.
• Strong understanding of cultural adaptation and global market trends.

Preferred (but not essential)

• Familiarity with localisation tools and platforms (e.g., Phrase, DeepL, SDL Trados, MemoQ, Smartling).

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days ‘working from anywhere in the world’ policy 
• Wellbeing support through dedicated apps and an Employee Assistance Programme 
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!