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Sales Floor Lead - Flagship Store

New York, New York, United States

OVERVIEW:

As a Floor Lead, you’ll set the tone, drive great experiences, and build an atmosphere where both customers and your team feel supported and inspired. You’ll guide the rhythm of the day - from motivating morning huddles to seamless stock flow and standout service - and confidently running key operational moments, sometimes as the sole manager on duty. If you love leading by example, keeping standards sky‑high, and creating a space where people genuinely enjoy being, this is your moment.

WORKING HOURS: Full Time across early and late shifts, including some weekend working

 

WHAT YOU'LL BE DOING:

    • Lead from the shop floor to create a warm, human, best‑in‑class customer experience.
    • Energise the team through clear communication - from morning huddles to real‑time coaching.
    • Model great service, support skill‑building, and help the team stay focused and confident.
    • Drive thoughtful product recommendations, membership conversations, and genuine value‑add moments.
    • Maintain high standards across VM, cleanliness, stock flow, and daily operational routines.
    • Stay calm under pressure, acting as keyholder and stepping in as the on‑duty leader when needed.
        

     ACCOUNTABLE FOR:

    • Delivering a seamless, warm and human customer experience across the sales floor.
    • Resolving customer issues quickly and thoughtfully to protect the overall journey.
    • Communicating the day plan, targets and priorities clearly so the team stays aligned.
    • Keeping energy and focus high through strong on‑floor presence and supportive feedback.
    • Upholding brand standards across VM, cleanliness, product presentation and stock availability.
    • Ensuring fitting rooms and returns flow remain fast, tidy and fully to standard.
    • Maintaining safe, clear walkways and an organised, easy‑to‑shop environment.
    • Completing daily operational routines with accuracy - including cash handling and H&S checks.
    • Acting as keyholder to open/close and following all safety and security procedures correctly.
    • Making fair, timely decisions when acting as the manager on duty, including escalations.
    • Prioritising workload effectively during peak trade or sudden changes.
    • Supporting stock flow, delivery processing, BOH organisation, and rapid replenishment.
    • Ensuring the team understands incentives, membership benefits and value‑add opportunities
    • Modelling great service and driving coaching moments that uplift skills and confidence.
    • Protecting both the customer and the team through calm, consistent problem‑solving.
    • Keeping communication strong between shop floor and operations throughout the day.

WHAT YOU'LL NEED:

  • Recent experience in a retail leadership or senior sales‑floor role, with confidence guiding a team through busy trade.
  • A natural ability to bring product to life - from styling and outfit building to simple, human recommendations.
  • Strong communication skills and a collaborative approach that keeps the team aligned and energised.
  • Experience mentoring or coaching others, giving supportive feedback and helping people grow in‑role.
  • A passion for the brand and a genuine interest in helping customers find products that suit their goals and lifestyle.
  • A calm, positive and solutions‑focused mindset when handling challenges or escalations.
  • Confidence using digital tools and retail systems to support operations and decision-making.
  • High standards for presentation, organisation and keeping the shop floor looking its best.
  • Comfort acting as a keyholder and stepping up as the on‑duty leader when required.
  • Flexibility to work a varied schedule, including weekends, late nights and peak‑trade periods.

SALARY RANGE

This role has a pay range between $21.50 - $24.00. The base pay offered is based on market, experience, and skills. 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com 

 

THE PERKS.

Standard benefits include:

· Comprehensive Medical, Dental & Vision plans

· Performance-based Bonus opportunity

· Competitive PTO

· Contributory 401(k)

· Gymshark Employee Discount & long service awards

· Funded multi-site fitness membership

· Enhanced Family Leave plans

· STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

 

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We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. 

If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

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