Department Manager - Flagship Store, New York City

We are Hiring Department Manager for our upcoming store in New York City! 

As a Department Manager at our upcoming Flagship store in Bond Street, NYC you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.  

 With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

WHAT YOU'LL BE DOING:

• Represent Gymshark’s culture and values, acting as a passionate brand ambassador. 
• Support the day-to-day operations and strategic execution of the store. 
• Identify opportunities for growth within your team and the wider business. 
• Provide clear and confident communication, delivering feedback and collaborating with Gymshark HQ. 
• Assist in hiring, developing, and leading a diverse, world-class team. 
• Deliver in-the-moment coaching and feedback to your team. 
• Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?  
• Be a role model for brand experience, customer service, product knowledge, and operational best practices. 
• Coach and train others to foster personal and professional growth. 
• Hold key holder responsibilities, including opening and closing the store. 
• Deputize for the Assistant Store Manager in their absence.
• Ensure the safety and well-being of people, customers, and assets, including stock and technology. 
• Support store management with projects and initiatives as needed. 
• Bring energy, passion, and fun to the workplace every day. 
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team. 
• Frequently moves boxes weighing up to 50 pounds across the store for various needs. 

WHAT YOU'LL NEED: 

• Retail management – Experience of working in fast paced retail store managing a team.
• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 
• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 
• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
• Product Handling & Stock Management – Experience of inventory management, restocking shelves, and ensuring products are well-kept and properly displayed 
• Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness 
• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 
• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets. 
• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges. 
• Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly. 
• Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team. 
• Conflict Resolution – Ability to handle disputes, both with customers and staff, in a calm and professional manner. 
• Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards. 
• Organizational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently. 
• Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations. 
• Ability to move boxes weighing up to 50 pounds 
• Ability to work shifts, weekends and holidays as and when required
• Eligibility to work in the US

  SALARY RANGE

The range is between $55-000 - $65,000 per year and the base pay offered is based on market, experience, and skills

THE PERKS.

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way. 

🏖  Competetive 'PTO' offering
💰 401K contributions
🏋️‍♀️ Fitness Perk
🦈 Gymshark Discount 
🥇 Comprehensive Medical, Dental, Vision plans
🙌 Performance -based Bonus opportunity 

*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.