Department Manager - Amsterdam

We do Gym, that is what we stand for at Gymshark and our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms. 

Working in our upcoming store in Amsterdam, you’ll play a pivotal part in bringing the Gymshark mission to life. Our community are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

As a Department Manager at Gymshark, you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.  

WHAT YOU’LL BE DOING:

• Represent Gymshark’s culture and values, acting as a passionate brand ambassador.
• Support the day-to-day operations and strategic execution of the store.
• Identify opportunities for growth within your team and the wider business.
• Provide clear and confident communication, delivering feedback and collaborating with Gymshark headquarters in UK
• Assist in hiring, developing, and leading a diverse, world-class team.
• Deliver in-the-moment coaching and feedback to your team.
• Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?  
• Be a role model for brand experience, customer service, product knowledge, and operational best practices.
• Coach and train others to foster personal and professional growth.
• Hold key holder responsibilities, including opening and closing the store.
• Deputise for the Assistant Store Manager in their absence.
• Ensure the safety and well-being of people, customers, and assets, including stock and technology.
• Support store management with projects and initiatives as needed.
• Bring energy, passion, and fun to the workplace every day.
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team

WHAT YOU'LL NEED:

Essential Criteria: 

• Retail management – Experience of working in fast paced retail store managing a team.  
• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 
• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 
• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience. 
• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 
• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets. 
• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges and ensure that daily operations run smoothly.
• Time Management – Ability to prioritise tasks, manage multiple responsibilities
• Full eligibility to work in the Netherlands

As part of this role, there will be communication with our head office. Since our head office operates in English, we require our team to have a certain level of English proficiency to ensure clear and effective communication. This includes written and spoken English, as it is necessary for regular interactions such as meetings, emails, and reports. Please submit your application in English.

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdrawn. 

BELONGING AT GYMSHARK. 

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com

OUR VALUES ARE INVALUABLE

Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a S**t). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First) 

THE PERKS

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way. 

🏖 26 days holidays (excluding Bank Holidays) 
💰 Collective pension scheme
🏋️‍♀️ Contribution to a gym membership  
🦈 Company discount
🥇 Physical and Mental Wellbeing Support 
🧸 Family Leave package – we support you extending your family 
💰 Competitive Incentive scheme