Team Member - Shopfloor

 

ROLE OVERVIEW 

 

As a brand, our mission is to unite the conditioning community, and for the first time ever, we’ll be doing this in a permanent retail space.  

As a team member of Gymshark London, you will be vital in shaping and maintaining what our community feel online, in real life. 

As the most important role in the store team, you’ll play a pivotal role in bringing Gymshark to life, in real life.  

Our store will behave in a way that’s totally unique to Gymshark. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.  

To smash this role, you’ll need to have the above mindset, and be someone that your team looks to for inspiration and guidance. You’ll be responsible for supporting all elements of our unique and disruptive impact, working closely with our HQ teams, collaborating, ideating and making sure that our physical offering is always evolving.  

As a team member in our flagship store you are a brand ambassador – ensuring that our community has the most incredible Gymshark experience. Working with your team, you will use your positive energy and sense of fun to build a welcoming and inclusive environment. Creating community is your number one priority. You will build authentic connections with visitors to your store, helping to educate them about conditioning and inspiring them to be their personal best. Combining your excellent product knowledge, operational best practice and technological flair, you will offer a best-in-class service, helping our community to shop how they want, and when they want.    

  

What You’ll be doing:   

• Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark  
• Be responsible for supporting the overall day-to-day running and execution of the store, while thinking about “what’s next” and being in the now  
• Identify and share opportunities both within your pillar and for the wider Gymshark business 
• As a clear and confident communicator, you will be comfortable with receiving and delivering feedback, and working alongside your co-collaborators at GSHQ 
• Support with the hiring and developing ,of a diverse and world class team that is as excited about Gymshark as we are. Our team, customers experience, community, brand and product education matter to us, and they matter to you 
• Support your team, delivering training, creating learning opportunities and supporting everyone to be their best 
• In the moment coaching and feedback to your team. Feedback matters 
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passion, energy and coaching 
• Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team 
• Support Gymshark’s most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should 
• Support store leadership with the execution of store driven projects as and when needed 
• Support, coach, and train others to grow personally and professionally, and at the same time secure your own learning and development. Nurture and grow your local network 
• Belonging means everything to us. You bring our values to life and hold diversity and inclusion at the heart of everything you do.   
• Do all of this whilst bringing fun and energy to your “work” every day  

  

PILLAR RESPONSIBILITIES:  

CUSTOMER

• Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador
• A brand ambassador - both instore and in amongst our community
• Deliver consistency in the IRL Gymshark experience, no matter the reason someone may visit the store
• Expert on all elements of the customer journey, to educate, inform and share
• Provide all customers and visitors with 360-degree knowledge of Gymshark and our local community
• Promote and support a unified commerce experience
• Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit from
• Build relationships with customers and support the wider team to get to know individual community members, frequent visitors and long-standing supporters
• Accountable for any opportunities where a reset of the brand experience needs to be delivered for a positive outcome

  

Experience and skills:  

• Experience in a similar role
• Experience of working in a fast-paced, high volume, agile environment 
• Experienced in an agile, changing environment  
• Community building in a new market  
• Highly effective communicator, written and verbal or British Sign Language
• You are comfortable shifting gears and spinning multiple plates 
• You have some digital experience 
• Must be able to take and give constructive feedback  

  

Who you are:  

  

• Aligned to and inspired by our brand values 
• A shared passion for community, wellness and fitness 
• You do everything to ensure community and customer satisfaction 
• Your energy is infectious, you inspire those around you 
• You are passionate about your development 
• You have integrity 
• Excited about digital  
• Future focused and visionary  
• A natural networker and connector  
• You can commit to working where and when the retail teams need you. This could be in-store, on weekends or bank holidays  

  

THE PERKS  

  

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.  

  

🏖33 days holidays pro rata (Inc Bank Holidays) + your birthday  

💰Employer pension contributions up to 7%   

🏋️‍ Contribution to a gym membership   

🦈 50% Gymshark Discount   

📨 Gymshark gift card for each year of service  

🥇Financial, physical, health and wellbeing support   

🤒Paid time off when you’re physically and mentally unwell   

🧸Generous family leave package  

💰Bonus potential  

  

WE HIRE PEOPLE  
  
Real-life humans, each with their own unique set of thoughts, beliefs, cultures and identities with a background and body that is completely individual. Together, as unique individuals, we make Gymshark stronger.  

  

If you’re reading this, you’re probably applying for or considering applying for a job with us, and we want you to know that Gymshark is an equal opportunity employer. For us, that means we always, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not, and will not, tolerate discrimination of any kind.  

  

OUR VALUES ARE INVALUABLE  

Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way).  You understand that to go further, we go together (Put Family First).