Back to jobs
New

Department Manager (Customer / Operations)

London, England, United Kingdom

OVERVIEW:

As a Department Manager at Gymshark's upcoming White City, Westfield, London store, you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.  

With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals. 

WHAT YOU'LL BE DOING:

  • Represent Gymshark’s culture and values, acting as a passionate brand ambassador.
  • Support the day-to-day operations and strategic execution of the store.
  • Identify opportunities for growth within your team and the wider business.
  • Provide clear and confident communication, delivering feedback and collaborating with GSHQ.
  • Assist in hiring, developing, and leading a diverse, world-class team.
  • Deliver in-the-moment coaching and feedback to your team.
  • Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?  
  • Be a role model for brand experience, customer service, product knowledge, and operational best practices.
  • Coach and train others to foster personal and professional growth.
  • Hold key holder responsibilities, including opening and closing the store.
  • Deputise for the Assistant Store Manager in their absence.
  • Ensure the safety and well-being of people, customers, and assets, including stock and technology.
  • Support store management with projects and initiatives as needed.
  • Bring energy, passion, and fun to the workplace every day.
  • Feedback and contribute to a culture of continuous learning, both individually and as part of the team

WHAT YOU'LL NEED:

Essential Criteria: 

  • Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 
  • Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 
  • Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience. 
  • Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 
  • Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets. 
  • Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges and ensure that daily operations run smoothly.
  • Time Management – Ability to prioritise tasks, manage multiple responsibilities

 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

🏖33 days holidays pro rata (Inc Bank Holidays) + your birthday

💰Employer pension contributions up to 7% 

🏋️‍ Contribution to a gym membership

🦈 50% Gymshark Discount 

📨 Gymshark gift card for each year of service

🥇Financial, physical, health and wellbeing support 

🤒Paid time off when you’re physically and mentally unwell 

🧸Generous family leave package

💰Bonus potential

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Legally, we have to verify your Right to Work in the UK before you can start work with us. We're asking for this information now so we know what type of right to work check we need to do later on in the process. Your answer to this question won't affect the outcome of your application, unless you need visa sponsorship and are applying for a role that we can't sponsor.

Select...

✅ Disability Confident Committed 

We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long-term conditions who meet the minimum criteria for the role. 

Please let us know below if would you like to apply through the Disability Confident scheme.

Select...

We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. 

If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

Select...

🔏Privacy Statement 

We understand that keeping your data safe is really important - it's important to us too!
When you apply for a role with us your personal data in your application will be collected by Gymshark Ltd. and/or Gymshark US Inc. (collectively, “Gymshark”).
This data will be processed subject to our Job Applicant Privacy Notice. 

Please confirm your acknowledgment of this.

Belonging at Gymshark

We highly encourage candidates to complete this survey, which will help us understand who is applying to join us. All the information we receive is anonymous and aggregated into an overall report so we can monitor our recruitment processes to make them more inclusive and take positive action to ensure Gymshark is diverse and representative.

For each of the questions, you have the option to select “Prefer not to say” if you don’t want to provide the information.

Select...
Select...
Select...
Select...
Select...