Account Manager

About Guidde

Guidde is a dynamic startup at the forefront of the #KnowledgeOnDemand transformation. Founded by seasoned entrepreneurs, our platform bridges crucial gaps in delivering accessible, on-demand knowledge to users worldwide. We leverage advanced AI technologies — including NLP and Computer Vision — to pioneer generative video solutions, enabling organizations to create high-quality how-to videos in seconds.

With over 2,500 paying organizations seeing 20%+ reduction in support tickets and 70% time savings in content creation, we’re scaling fast and building a world-class sales team to grow our customer base and maximize revenue from existing accounts.

The ideal “Guidder” is like our videos — clear, impactful, and focused on delivering value. We blend a startup environment with sports-team principles: strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game.

Role Overview

As an Account Manager at Guidde, you will own the commercial relationship with a portfolio of customers. Your primary focus will be identifying/completing expansion opportunities. You will work closely with Customer Success Managers, who lead adoption and product engagement, to ensure the commercial side of the relationship grows in alignment with the customer’s evolving needs.

This role sits within the sales organization and is measured on ARR expansion.

What You’ll Do

• Own the Commercial Relationship: Serve as the main point of contact for all commercial matters within your assigned accounts.
• Drive Renewals: Manage the contract renewal process end-to-end, ensuring timely and successful execution.
• Identify Expansion Opportunities: Work closely with CSMs to uncover upsell and cross-sell opportunities, presenting solutions that align with customer needs.
• Negotiate Contracts: Lead pricing discussions, proposal creation, and contract negotiations for both renewals and expansions.
• Collaborate Cross-Functionally: Partner with CSMs, product, and marketing teams to ensure customers receive value and remain in a strong position to expand.
• Maintain CRM Accuracy: Update and manage all account-related commercial activity in HubSpot to ensure accurate forecasting and reporting.
• Leverage AI in Sales: Use AI-powered tools to streamline renewal tracking, proposal generation, and expansion opportunity identification.
  
  

What You’ll Need to Thrive

• 4+ years of B2B SaaS account management or commercial sales experience, preferably in enterprise or strategic accounts.
• Proven success in renewal execution, expansion sales, and contract negotiations.
• Experience with HubSpot CRM for commercial pipeline tracking, forecasting, and reporting.
• Ability to work collaboratively with Customer Success Managers and other cross-functional stakeholders.
• Strong commercial acumen with a results-driven approach.
• Experience using AI tools to increase sales efficiency is a plus.
• Excellent communication and negotiation skills.
  
  

Your Journey with Guidde

• Leave Your Mark: Help shape the commercial account management function of a fast-growing AI company.
• Innovate Together: Partner with CSMs to drive commercial growth using modern, AI-powered tools.
• Fuel Your Growth: Access professional development and advancement opportunities within the sales org.
• Your Value Matters: Receive a competitive compensation and benefits package.
  
  • The salary range for this position is $180K - $240K OTE.