Payments Monitoring Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Monitor payment traffic in real time, handling emergency alerts;

• Reroute traffic fast and accurately according to instructions and the current state of payment providers;

• Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues;

• Document of changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.);

• Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc;

• Announce critical changes in payment flow, closed shift report;

• Control the quality of cashier setup across regions;

• Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval.

Experience you’ll need to bring:

• 3+ years of experience at the same position or in Fintech, E-commerce, or PSP;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, flows;

• Experience in written and oral communication with foreign customers or partners;

• Good understanding of payment and transactional systems and services;

• Experience in work with Grafana, Tableau is a plus;

• English at upper intermediate level (written, spoken);

• Ability to make decisions on payment distribution, disabling/enabling methods independently.

It's a perfect match if you have those personal features:

• Attention to details;

• Persistence, resourcefulness;

• Multitasking, quick task execution;

• High level of communication skills;

• Good team player skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.