Outbound Call Center Agent

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Initiate outbound calls to potential and existing users to promote our products, services, or ongoing campaigns;

• Persuade users to take desired actions such as completing registrations, returning to the platform, or making deposits;

• Reconnect with inactive users by offering relevant promotions, updates, or tailored communication;

• Maintain a warm, professional, and proactive tone across all customer interactions;

• Handle objections with confidence and empathy, providing accurate information and solutions;

• Escalate complex or sensitive situations to the appropriate teams as needed;

• Participate actively in training sessions and meetings to stay updated on product features, compliance, and communication techniques;

• Support broader CRM and Marketing efforts by executing campaign-specific outreach;

• Align with Customer Support and Marketing on messaging, tone, and timing;

• Share insights gathered during calls with internal teams to inform improvements.

Experience you’ll need to bring:

• Place outbound calls using scripts or tailored pitches, effectively presenting features, benefits, and offers;

• Actively promote our services to drive engagement, registration, and user activity;

• Provide clear, empathetic, and effective responses to inquiries, feedback, or concerns;

• Accurately record call outcomes, feedback, and follow-ups in the CRM system or database;

• Meet or exceed targets related to call volume, conversion rate, and campaign KPIs;

• Work closely with internal teams to adjust messaging and strategy based on user behavior and campaign goals.

It's a perfect match if you have those personal features:

• Previous experience in outbound calling, telemarketing, telesales, or customer re-engagement roles;

• Background in customer service is a plus, especially in fast-paced or metric-driven environments;

• Familiarity with CRM systems, call-tracking tools, and customer data logging;

• Demonstrated ability to achieve performance targets in a structured environment;

• Knowledge of the customer lifecycle and understanding of sales/retention funnels.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Growth Opportunities;

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.