VIP Account Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences;

• Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers;

• Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty;

• Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service;

• Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value;

• Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights;

• Ensure compliance with all gaming regulations and company policies in every interaction;

• Represent us at select VIP events, with openness to occasional travel.

Experience you’ll need to bring:

• Proven experience in Account Management, VIP Customer Management, or similar roles (iGaming or Sports Betting experience preferred);

• Strong analytical mindset and ability to interpret data, KPIs, and customer trends;

• Upper-Intermediate English (spoken and written) and Spanish;

• Proficiency with CRM systems, communication platforms, and reporting tools;

• Excellent communication, negotiation, and interpersonal skills;

• Customer-first mindset, capable of working flexible hours to support VIP needs and attend events when required.

It's a perfect match if you have those personal features:

• Charismatic and emotionally intelligent, able to build genuine trust with high-value clients;

• Proactive, detail-oriented, and results-driven, thriving in fast-paced, high-touch environments;

• Strong organizational skills with the ability to manage multiple accounts and priorities;

• Motivated by impactful work, enhancing loyalty and retention while driving tangible business growth.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.