Payments Support Specialist

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Work daily on user cases related to payments, transactions, and customer inquiries;

• Promptly process and resolve requests in the internal system, communicate with payment partners, and escalate complex cases to other teams when necessary;

• Maintain a high quality of request processing while meeting KPIs for speed and accuracy;

• Collaborate with other teams to ensure efficient case resolution;

• Work on a flexible schedule (shifts 06:00–14:00, 14:00–22:00, 22:00–06:00) with rotation (approximately 4 night shifts per month).

Experience you’ll need to bring:

• 6+ months of experience in Customer Support or Payments Support (we are also open to candidates without experience who successfully pass the test);

• Experience working with ticketing systems (Intercom, Zendesk, Freshdesk, etc.) would be a plus;

• English level — Intermediate (written);

• Ability to efficiently handle routine tasks and meet deadlines.

It's a perfect match if you have those personal features:

• Resilience to routine tasks; 

• Strong communication skills;

• Problem-solving mindset;

• Ability to work under pressure;

• Responsibility and reliability;

• Attention to detail;

• Time management skills;

• Willingness to learn and adapt.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.