Customer Support Supervisor

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;

• Work with agents to provide real-time support and constructive feedback on performance;

• Lead team meetings to share updates and reinforce training objectives;

• Address escalated customer issues and manage emergency ticket handling when required;

• Monitor customer interactions to maintain compliance with quality standards;

• Track performance metrics, such as response and resolution times, to ensure efficiency;

• Collaborate with other teams on projects aimed at improving support operations;

• Manage project timelines, deliverables, and outcomes to support organizational goals;

• Provide regular updates to senior management on support operations and project progress.

Experience you’ll need to bring:

• Proven experience in a leadership role within the gambling industry or in customer support department;

• Strong leadership and team management skills;

• Proficiency in customer support tools and technology;

• Analytical skills for data-driven strategic planning;

• Knowledge of industry regulations and best practices;

• Advanced level of English (written and spoken).

It's a perfect match if you have those personal features:

• Strong organizational and prioritization skills to meet deadlines;

• Excellent communication and interpersonal abilities;

• Ability to work effectively in a fast-paced environment and handle pressure;

• A collaborative mindset with excellent team-player abilities;

• Proactive problem-solving skills to address complex issues promptly.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.