Payment Operations Manager

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Make sure that payment methods work properly, escalate issues to respective providers and teams;
• Monitor and analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payments activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g. validation fields, placeholders on forms);
• Handle requests from customer support and VIP payment delays/issues;
• Test new payment methods integrations/deployments;
• Work with BI team to create predictive analytics models to forecast multifactor hypothetical scenarios;
• Lead and manage the payments operational specialists.

Experience you’ll need to bring:

• 3+ years as a billing/payments manager/specialist in online payments  (iGaming industry is preferable);
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced-level user of Microsoft Excel;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Deep understanding of payment and transactional systems and services;
• Upper-Intermediate English proficiency.

It's a perfect match if you have those personal features:

• High communicational and organizational skills;
• Attention to detail and problem-solving skills;
• Ability to independently organize your work;
• Highly analytical and empowered to make and own decision.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.