VIP Onboarding Specialist

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;

• Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;

• Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;

• Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;

• Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;

• Ensure compliance with regulatory requirements and internal policies during all customer interactions;

• Represent company at select VIP events when required, with openness to occasional travel across Argentina.

Experience you’ll need to bring:

• Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;

• Strong analytical mindset with the ability to interpret data and trends;

• Intermediate level of English (written and spoken) and native Spanish proficiency;

• Proficiency in CRM tools, communication software, and data analysis tools is a plus;

• Understanding of iGaming KPI metrics and terminology.

It's a perfect match if you have those personal features:

• Outgoing personality with strong organizational skills;

• Ability to work collaboratively across departments and adapt to changing priorities;

• Problem-solving mindset with attention to detail;

• Excellent communication, interpersonal, and negotiation skills;

• Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment;

• Creative thinking and the ability to bring fresh ideas to customer engagement strategies.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.