Support Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Lead and coordinate a team of L1 support engineers in a 24/7 shift model;

• Ensure high-quality support operations and SLA compliance;

• Act as a key escalation point for critical incidents;

• Improve incident management processes and workflows;

• Drive operational excellence and continuous improvement;

• Collaborate with L2/L3, SRE, and DevOps teams;

• Build a strong, accountable, and high-performing support team.

Experience you’ll need to bring:

• 3+ years of experience in Technical Support, Service Desk, or NOC environments;

• 1+ year of experience in a Team Lead or Senior Support role;

• Experience managing 24/7 support operations and shift-based teams;

• Strong experience with Jira or similar ticketing systems;

• Experience with monitoring tools (e.g., Grafana or similar);

• Strong incident management and escalation handling experience;

• Experience monitoring SLAs, queues, and incident backlogs;

• Experience coordinating escalations to L2/L3 support teams;

• Basic understanding of log analysis tools;

• Basic SQL knowledge;

• English level B2+ (written and spoken).

It's a perfect match if you have those personal features:

• Strong communication skills;

• Leadership and team management abilities;

• High sense of ownership and accountability;

• Strong organizational and prioritization skills;

• Ability to work in a fast-paced environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.