VIP Customer Support Representative

Our client is an international online gaming company offering sports betting and casino services, with a strong position in Latin America. The company’s strategic focus is on delivering a high-quality, personalized gaming experience by leveraging advanced technology and localized services tailored to regional player preferences. They develop and launch their own Casino Games and operate proprietary CRM, Customer Support, and Back-office platforms.

Perfect for those who aim to:

• Analyze Chats/Emails processed by the VIP Customer Support Agents and VIP Account Managers;

• Provide personalised, high-quality support to VIP customers;

• Act as the main point of contact for assigned high-value clients;

• Build and maintain strong, long-term relationships;

• Handle inquiries, issues, and escalations for different brands within the company;

• Adapt communication style and service standards according to each brand’s guidelines;

• Maintain deep knowledge of each brand’s products, services, and promotions;

• Demonstrate flexibility with schedules and workload;

• Meet KPIs related to response time, customer satisfaction, and retention.

Experience you’ll need to bring:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); 

• English proficiency at an Intermediate level or higher; 

• Brazilian Portuguese proficiency at an Advanced level or higher;

• Knowledge of sales principles and methods; 

• Able to maintain customer confidentiality.

It's a perfect match if you have those personal features:

• Excellent verbal and written communication skills;

• Empathy;

• Out of the box thinking;

• Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.