Head of Retention

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Develop and lead the CRM strategy, ensuring our clients are at the center of everything we do; 
• Manage and scale a talented, experienced CRM team, aligning daily operations with strategic objectives;
• Deliver regular reports on CRM performance and KPIs, providing data-driven insights that support decision-making and strategy refinement;
• Communicate the success of the strategy and team by providing analytical data that facilitates informed decision-making and strategic refinement;
• Analyze data to identify growth opportunities - whether that’s boosting sales, driving upsells, or retaining top clients through customized marketing campaigns and VIP offers;
• Foster innovation by implementing new mechanics such as gamification, quests, and tournaments, continuously adapting strategies to rapidly changing market conditions;
• Collaborate closely with other departments to deliver exceptional experiences for high-value clients.

Experience you’ll need to bring:

• ​​At least 1 year in a leadership position (e.g., lead or head role), managing teams of 6+ people with the ability to inspire and motivate them to achieve goals and deliver exceptional results;
• 5+ years of experience in CRM-related roles, demonstrating a deep understanding of the full user flow cycle;
• Experience in global markets, especially Latin America, Africa, or Asia;
• Demonstrated experience in implementing gamification strategies (e.g., quests, tournaments) to boost engagement and retention;
• Proficiency with CRM tools such as Optimove, Smartico, SugarCRM, or similar platforms;
• Strong skills in Excel and Tableau for data analysis (Python and R are a plus, but not mandatory).

It's a perfect match if you have those personal features:

• ​​Strategic mindset with the ability to align CRM strategy with the company’s goals;
• Proven leadership in managing teams, developing employees, and solving complex challenges;
• Data-driven approach, with the ability to analyze metrics and user behavior to drive informed decisions;
• Innovative thinker, skilled at implementing new trends, gamification strategies, and creative solutions;
• Excellent collaborator, able to work effectively with cross-functional teams;
• Highly adaptable, thriving in dynamic, rapidly changing market environments.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.