VIP QA Officer

Growe welcomes those who are excited to:

• Monitor daily Customer Support and Account Managers’ interactions across chats, calls, and emails to ensure compliance with Growe’s quality standards and policies;

• Provide structured and constructive feedback to Customer Support agents and Account Managers based on Quality Assurance (QA) evaluations;

• Identify areas for improvement in agent performance and develop action plans to support continuous development;

• Create and maintain reports on key Quality Assurance metrics, such as customer satisfaction scores and resolution effectiveness;

• Collaborate with the Customer Support team and Account Managers to implement best practices and establish measurable performance goals;

• Work closely with leadership to refine QA standards and ensure alignment with company objectives;

• Contribute to the development and ongoing improvement of monitoring processes for Customer Support and Account Managers;

• Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback.

We need your professional experience:

• 1+ year experience in customer service, in a quality assurance or specialist role;

• Experience with reporting tools such as Excel, Google Sheets, PowerPoint, or specialized QA reporting software;

• Proficiency in evaluating and improving customer service processes;

• Upper-Intermediate English level.

We appreciate if you have those personal features:

• Attention to detail;

• Strong organizational skills to manage multiple evaluations and reports simultaneously;

• Strong analytical skills;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.