VIP Account Manager (Acquisition)

Growe welcomes those who are excited to:

• Build and maintain strong, personalized relationships with VIP clients to ensure high levels of satisfaction and loyalty;

• Act as the primary point of contact for assigned VIPs, addressing their inquiries, needs, and concerns promptly;

• Provide tailored gaming experiences, including customized promotions, bonuses, and exclusive offers based on individual VIP preferences;

• Coordinate with internal teams to deliver premium services, including priority withdrawals, bespoke event invitations, and luxury rewards;

• Develop and implement strategies to retain VIP clients, minimizing churn through proactive engagement and loyalty initiatives;

• Monitor VIP account activity to identify opportunities for increased engagement or to address potential dissatisfaction;

• Track key performance indicators (KPIs) such as VIP betting activity, lifetime value, and retention rates;

• Provide regular reports to management on VIP account performance, including revenue contributions and engagement metrics.

We need your professional experience:

• 2-3 years of experience in a client-facing role within the gaming, casino, bookmaker, or luxury hospitality industry, with at least 1 year focused on managing high-net-worth or VIP clients;

• Proven track record in building and maintaining long-term relationships with high-value clients, demonstrating success in client retention and satisfaction;

• Experience in account management or customer relationship management (CRM), preferably in a gambling or betting environment, with a focus on personalized service delivery;

• Demonstrated ability to meet revenue and performance targets, including increasing client engagement, lifetime value, or revenue contribution from VIP accounts.

We appreciate if you have those personal features:

• Excellent negotiation skills;

• Excellent communication and interpersonal skills;

• Customer-centric mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.