VIP Customer Support Representative

Growe welcomes those who are excited to:

• Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation; 

• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated; 

• Assist with issues related to deposits, withdrawals, and other payments; 

• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws; 

• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling. 

We need your professional experience:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); 

• English proficiency at an Intermediate level or higher; 

• Proficient knowledge of customer service, and standard practices and procedures; 

• Knowledge of sales principles and methods; 

• Able to maintain customer confidentiality. 

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;

• Attention to detail;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.