Primary KYC Specialist

Growe welcomes those who are excited to:

• Manually review and verify KYC documents (identity, payment, residence);

• Ensure compliance and accuracy by cross-checking submitted information with uploaded documentation using internal tools and CRM systems;

• Detect fraudulent activity across various document types and escalate suspicious cases to internal stakeholders;

• Respond to internal ticket escalations from Customer Support regarding KYC matters and provide resolution in a timely and professional manner;

• Advise users on missing documentation and make informed decisions regarding document approval or rejection;

• Prepare internal reports and maintain accurate documentation of all processed cases in the CRM system;

• Work collaboratively with the Risk, Compliance, and Support teams to ensure regional KYC standards and quality benchmarks are met.

We need your professional experience:

• Proficiency in English at an intermediate level or higher (strong written comprehension is essential);

• Demonstrated responsibility, punctuality, and self-discipline in a structured work environment;

• Ability to process large volumes of data with speed, accuracy, and attention to detail;

• Strong analytical mindset and commitment to following procedures and compliance standards;

• Previous experience in KYC, customer support, compliance, or document verification is a strong advantage, but not mandatory;

• Willingness to work fully on-site in our Bogotá, Colombia office.

We appreciate if you have those personal features:

• Exceptional attention to detail and perseverance when working on repetitive or routine tasks;

• Strong focus on quality and results, with the ability to consistently meet SLAs and team KPIs;

• A calm and focused approach to problem-solving, especially in high-volume back-office environments;

• Reliable and independent worker with a preference for stability, accuracy, and structure;

• A collaborative team member who communicates clearly and shares process learnings with others.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.