New

Primary KYC Specialist

Anywhere
Growe welcomes those who are excited to:
  • Manage the flow of incoming documents for primary account verification;

  • Manually process KYC documentation, primarily for clients from Latin America, Southeast Asia and Africa;

  • Define the required set of documents for account verification;

  • Detect fraudulent activity in identity, payment, and residence documents;

  • Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;

  • Identify primary fraudulent activities and develop effective fraud prevention systems;

  • Ensure the completeness and accuracy of data provided by clients;

  • Advise clients on missing KYC documents;

  • Make decisions on the approval of clients' KYC documentation;

  • Prepare electronic reports;

  • Utilize various CRM systems effectively.

We need your professional experience:
  • Proficiency in English at an intermediate level or higher;

  • Relevant previous experience in the field of customer support/customer compliance/customer experience will be a plus;

  • Ability to work within a rotating shift schedule (2/2 schedule: 08:00 - 20:00, 20:00 - 08:00, EET time zone);

  • Understanding of basic KYC and AML procedures will be a plus;

  • Experience in verifying the authenticity of documents will be a plus.

We appreciate if you have those personal features:
  • Responsibility, punctuality, and self-discipline;

  • Strong focus on results and consistently exceed expectations for your KPIs;

  • Exceptional attention to detail and perseverance;

  • Demonstrate a preference for stability and consistency, excelling in routine and repetitive work.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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