Primary KYC Specialist
Growe welcomes those who are excited to:
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Manage the flow of incoming documents for primary account verification;
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Manually process KYC documentation, primarily for clients from Latin America, Southeast Asia and Africa;
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Define the required set of documents for account verification;
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Detect fraudulent activity in identity, payment, and residence documents;
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Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;
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Identify primary fraudulent activities and develop effective fraud prevention systems;
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Ensure the completeness and accuracy of data provided by clients;
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Advise clients on missing KYC documents;
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Make decisions on the approval of clients' KYC documentation;
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Prepare electronic reports;
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Utilize various CRM systems effectively.
We need your professional experience:
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Proficiency in English at an intermediate level or higher;
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Relevant previous experience in the field of customer support/customer compliance/customer experience will be a plus;
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Ability to work within a rotating shift schedule (2/2 schedule: 08:00 - 20:00, 20:00 - 08:00, EET time zone);
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Understanding of basic KYC and AML procedures will be a plus;
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Experience in verifying the authenticity of documents will be a plus.
We appreciate if you have those personal features:
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Responsibility, punctuality, and self-discipline;
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Strong focus on results and consistently exceed expectations for your KPIs;
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Exceptional attention to detail and perseverance;
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Demonstrate a preference for stability and consistency, excelling in routine and repetitive work.
We are seeking those who align with our core values:
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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