VIP Onboarding Specialist

Growe welcomes those who are excited to:

• Build strong relationships with pre-VIP customers and become their main point of contact;

• Understand customer needs to deliver personalized communication, offers, and promotions;

• Drive retention and loyalty by implementing data-driven strategies that grow users into VIPs;

• Resolve customer issues efficiently while collaborating with internal teams for continuous improvement;

• Monitor player activity, analyze trends, and identify opportunities for tailored engagement;

• Ensure compliance with gaming regulations and support performance goals through KPI tracking.

We need your professional experience:

• Hindi knowledge is a must;

• At least Upper-Intermediate English level; 

• Proven experience in VIP Customer Relationship roles, preferably in the iGaming industry;

• Strong understanding of the iGaming and Sports betting market, would be preferred but not required;

• Understanding of iGaming Industry KPI metrics and terminology;

• Analytical mindset with the ability to interpret data and trends;

• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;

• Regulatory compliance knowledge would be a plus as we work with sensitive information.

We appreciate if you have those personal features:

• Excellent communication and interpersonal skills;

• Strong negotiation skills;

• A proactive, customer-first mindset;

• Flexibility in working hours to support high-value customers;

• Attention to detail and a results-driven approach;

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.