L2 Service Desk Engineer

Growe welcomes those who are excited to:

• Regular maintenance of computers and laptops to ensure optimal performance;

• Constantly monitor the condition of equipment and perform necessary updates;

• Order new equipment and necessary hardware to meet operational needs;

• Install and configure operating systems, including Mac and Windows;

• Perform various system administration tasks to ensure the smooth operation of IT systems;

• Communicate effectively with clients, receive tickets, respond to them promptly, and solve technical problems;

• Ensure a high level of support and customer satisfaction through diligent and effective service.

We need your professional experience:

• A minimum of 1-3 years of IT experience;

• Proven experience in supporting end-user devices within an enterprise desktop environment;

• Proficiency in Windows 10-11 administration, with knowledge of MacOS and Linux being desirable;

• Understanding of endpoint security, including patch management, antivirus, and encryption;

• Basic experience with end-user infrastructure systems such as Active Directory, SCCM, and VPN

• Intermediate proficiency in English.

We appreciate if you have those personal features:

• Fundamental networking skills;

• Proven ability to multitask, effectively prioritize, and meet SLAs;

• Demonstrated analytical, troubleshooting, and problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.