Senior AIOps Engineer (Platform & Infrastructure)

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Location: Prague, Warsaw, Valencia, Madrid - hybrid office model
Team: AIOps & Global Infrastructure
The Mission: AI-First Transformation

Why This Role?

We are moving beyond "experimenting" with AI to running it at massive scale. As we transition to an AI-First organization, we are building a centralized AIOps team to solve a critical challenge: moving AI features from fragmented prototypes to high-performing, cost-efficient production reality. 

As a Senior AIOps Engineer, you won't just be managing servers; you will be the architect of the "Golden Paths"—the reusable, automated infrastructure that enables our product teams to ship LLMs, Vector Search, and AI Agents faster than ever before.

The Impact You’ll Make

• Architect the AI Stack: Design and operate core infrastructure on Kubernetes, including Vector Databases, LLM Gateways (LiteLLM), and workflow automation tools (n8n).
• Enable at Scale: Drive AI adoption by creating self-service "Golden Paths" using Terraform and Helm, allowing engineering teams to deploy RAG pipelines with one click.
• Operational Excellence: Implement centralized observability, tracing (Langfuse), and governance to ensure our AI systems are reliable, auditable, and secure.
• Fiscal Discipline: Own the "AI Bill"—monitoring token usage and latency to optimize spend while maintaining high performance.

What You Bring (Must-Haves)

• Platform Expertise: 5+ years in Platform Engineering, SRE, or DevOps within a cloud-native environment.
• Kubernetes Mastery: Deep experience managing stateful and stateless workloads (Helm, Istio, Docker).
• AI Infrastructure Fluency: Hands-on experience deploying and operating AI/ML tools or data-intensive systems in production.
• Coding Proficiency: Strong skills in Python or Go to build custom API wrappers and automate operational tasks.
• Monitoring & Tracing: Expertise in Prometheus, Grafana, and ELK stack to ensure end-to-end observability of complex AI requests.

Technical Environment

You will work with a cutting-edge stack including Kubernetes, LiteLLM, Open WebUI, n8n, Langfuse, and Vector Databases, all running within a modern cloud-native ecosystem.

What Success Looks Like

In the first 90 days, you will have moved our AI deployments from manual setups to automated, observable workflows. Success means AI development is standardized, costs are transparent, and our engineering teams are shipping AI-powered features faster because of the platform you built.

The Perks

• End-to-end Ownership: Real authority to standardize how a global company builds with AI.
• Career Growth: This is a high-visibility role within a new, strategic team with potential for leadership progression.

Are you ready to turn AI hype into production reality? Apply today.

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers