Junior ERP Support Specialist

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Do you have a background in accounting or finance? Are you interested in transitioning into the IT field but haven't yet found the right opportunity?

We're looking for ERP Support Specialist who are sharp, analytical, and quick learners—individuals who can troubleshoot effectively, grasp new concepts with ease, and apply their knowledge confidently to make sound decisions.

📝What you'll be doing:

• Serve as the first line of support for NetSuite application users, addressing their issues and resolving them efficiently.
• Support the accounting teams during month-end, quarterly, and annual financial close activities.
• Identify new system requirements, assess their impact on existing systems and business processes, and develop appropriate specifications for product enhancements.
• Coordinate with multiple departments to resolve global issues.
• Preparing data structures for data migration, integration tools, and business reporting (SuiteBuilder, SuiteAnalytics)
• Support automatic data exchange between core systems, EPR, Bank, HR and Procurement system via modern ETL tool
• Creating, maintaining, and sharing documentation of technical processes and configurations
• Contributing to team growth through innovation and fresh ideas
• Continuously building expertise in the system and financial processes over the long term

💪We’re excited about you if you have:

• ERP Systems: experience with financial systems
• Reporting: ability to build reports and understand reported data
• Technical Communication: Ability to translate technical concepts for non-technical stakeholders
• Experience working with remote employees and contractors in different time zones, with flexibility to work after 17:00 if needed.

Why Groupon?🚀

• Scale & Impact: Work with systems serving 30+ million customers and 1+ million merchant partners globally
• Technology Focus: Join an AI-first company that encourages innovation and the use of cutting-edge tools
• We have a startup mindset – we value innovation, flexibility, and initiative.
• You’ll work in an international environment with diverse colleagues.
• There is a possibility to use English in your daily work and communication.
• Learn more about us on the landing page.

Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers