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Vendor Manager - Goods

Chicago (35 W. Wacker Dr.)

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Who are we looking for? 💎

We are looking for a Vendor Manager Goods to join our amazing team. This individual will play an integral role in both managing relationships with existing vendors and expanding our marketplace by identifying new business opportunities. The role is a blend of 70% Vendor Manager and 30% Business Developer, where you’ll focus on vendor portfolio management, nurturing existing vendor relationships, and ensuring that our marketplace continues to offer the best products to our customers while developing new business opportunities.

You’ll thrive in a variety of areas:

  • 🏡 Home & Garden (furniture, home decor, gardening tools, home improvement, appliances, mattresses, etc.)

  • 👗 Fashion (clothing, footwear, accessories, designer brands, menswear, etc.)

  • 🧴 Health & Beauty (personal care, skincare products, fitness equipment, wellness products, etc.)

  • 💻 Electronics (smartphones, laptops, home entertainment, gadgets, smart home devices, etc.)

As a Vendor Manager, you’ll manage and optimize relationships with our existing vendors, ensuring they meet customer demand and hit key performance indicators (KPIs). Additionally, you’ll spend part of your time exploring new business opportunities by sourcing and onboarding new vendors to expand our platform’s offerings.

Responsibilities:

As a Vendor Manager (70% of your role):

  • 💬 Manage relationships with key vendors, ensuring they meet business objectives and maintain strong partnerships.

  • 📈 Monitor performance, track sales, and suggest improvements to drive growth within the vendor portfolio.

  • 🤝 Negotiate terms with existing vendors to ensure mutually beneficial agreements and align on pricing, product availability, and marketing efforts.

  • 📊 Collaborate cross-functionally with internal teams (Sales Operations, Marketing, Vendor Managers, etc.) to resolve issues, optimize vendor performance, and enhance the overall customer experience.

  • 🛍️ Ensure product availability by monitoring top-performing products and working with vendors to maintain supply.

  • 🔧 Identify and resolve issues like poor customer experiences, refunds, and duplicate listings, working closely with internal teams.

  • 📅 Provide weekly sales performance reports and recommend corrective actions when needed to meet performance targets.

As a Business Developer (30% of your role):

  • 🚀 Identify new business opportunities and work on sourcing new vendors to fill supply gaps and introduce emerging trends to the marketplace.

  • 🔍 Conduct market research to identify growth areas and customer needs, informing strategic business decisions.

  • 📞 Engage with potential vendors, pitch Groupon as a marketplace, and negotiate favorable terms for onboarding.

  • 💡 Work on expanding product categories and ensuring that new business opportunities align with Groupon’s overall goals.

Skills & Qualifications:

💚 We’re Excited About You If You Have:

  • 🕒 3-4 years of experience as a Vendor Manager, Key Account Manager, or Business Developer, with proven success in competitive markets, preferably in a marketplace environment.

  • 💬 Strong negotiation and relationship-building skills.

  • 📊 Data-driven mindset with a focus on results and performance optimization.

  • 🤝 Experience in vendor management and business development, especially in a marketplace model.

  • 🔄 Ability to manage multiple projects and collaborate across teams.

  • 📦 Experience in Marketplace is a plus.

  • 🛒 Knowledge of the marketplace model and understanding of the pre-, during-, and post-sales journey.

  • 🗂️ Vendor portfolio management and vendor development expertise.

  • 🔍 Experience sourcing and onboarding new vendors.

  • 💡 Experience in pricing analysis and pricing strategy.

  • 🛠️ Proficiency in various negotiation techniques.

  • 💻 Software Knowledge: Salesforce, Deal Centre, Gsuite, Tableau.

Pay transparency:
This role includes a base salary of $65-75k + a target bonus.

#zr

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.

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