Merchant Consultant Representative

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Company Overview:
Groupon is undergoing a transformative phase, offering a dynamic environment rich with opportunities for growth. Our mission is to reignite company growth by enhancing value for local vendors through compelling experiences and services.

We are looking for an energetic and proactive individual to join our team as a Merchant Consultant Representative. In this role, you will provide excellent support to our merchant partners, build long-term relationships, and optimize their campaigns to drive business success. We seek a candidate who excels in customer engagement and consistently meets sales targets.

🚀 Key Responsibilities:

• Merchant Support:

  • Provide inbound support to merchants by addressing and resolving campaign or account-related issues.

• Sales & Relationship Management:

  • Nurture and grow existing merchant relationships by regularly engaging through cold calling, emails, SMS, or other channels.

  • Reconnect with former merchants to re-engage their partnership.

  • Gain a deep understanding of merchants' businesses, products, services, consumer demographics, and revenue drivers.

  • Optimize deals and promotions to facilitate revenue growth for merchants.

  • Consistently meet or exceed sales targets while maintaining high merchant satisfaction.

• Communication & Education:

  • Conduct market research to identify new opportunities for merchant collaborations.

  • Communicate market insights and new growth opportunities to merchants.

  • Develop and implement communication strategies to educate and support your merchant portfolio.

  • Use knowledge of deal structure and strategies to achieve desired outcomes for both merchants and the company.

✏️ Requirements:

• Fluency in both English and Polish (written and spoken) is essential.

• Strong communication skills and the ability to build and maintain relationships with clients.

• Problem-solving skills with the ability to work under pressure.

• Previous experience in sales, account management, or customer relationship management is an advantage.

• Proactive attitude and ability to thrive in a dynamic environment.

🌎 Location:

• Warsaw

• We work in a hybrid model - 2 day per week in the office, 3 days remotely. 

💬 What is our mindset?

• We compare ourselves to a sports team, striving to assemble the best team with the available resources. 

• While maintaining values like fairness, mutual support, and respect, we also focus on performance, aiming to build a top-notch organization capable of delivering excellent results quickly. 

• Our culture is built on courage, ambition, and is strongly meritocratic, allowing the most capable individuals to grow rapidly. 

• We deconstruct the system into the smallest building blocks, clearly articulate key issues, and communicate next action steps. 

• We deliver results under pressure, focusing on weeks rather than years during the transformation period.

• Learn more about us on the landing page.

Join us in this transformative journey at Groupon, where your impact will drive our success and create lasting value for our customers and vendors. 🚀

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.