Account Executive - Giftcloud

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Giftcloud, part of the Groupon family, provides businesses with a platform to deliver innovative digital campaigns to engage, reward and acquire new and existing customers. 

Launched in 2014 as Europe's first entirely digital gifting app and website, Giftcloud enables users to get instant access to digital gift cards and works with some of the UK's biggest companies and brands to deliver fully digital rewards and loyalty solutions. 

Innovation is at the heart of everything we do at Giftcloud, and our entrepreneurial spirit continues to thrive alongside our growth. We're hugely proud of our award-winning team, and the successful candidate will be given every opportunity to grow their skill set and advance their career in our forward-thinking and ever-evolving company. You'll be joining a hardworking, dynamic and fun team, with regular events to look forward to.

Giftcloud is owned by Groupon, we operate a separate entity, but benefit from a close relationship and have many shared services.

 

You’ll spend your time on the following:

Account Management

• Develop and manage relationships with small to mid tier brands, affiliate networks and agencies. 

• Working with the Business Development team to onboard new clients

• Communicate in a professional and timely manner with brands and networks 

• Manage and execute client campaigns to deliver maximum value and ROI for the business and clients 

• Create persuasive and strategic proposals to deliver growth

• Manage client expectations on campaign performance 

• Complete regular offer performance reviews and forecasts

• Use Google Docs, Microsoft Excel and PowerPoint to prepare reports and client presentations

• Develop and understand the client’s long and short term marketing objectives, identifying opportunities to increase revenue and performance

• Proactively develop a deep understanding of the gifting sector and key trends

• Collaborate with the wider team

Reporting

• Deliver weekly reports and updates on portfolio growth and effectiveness of campaign management 

• Utilise Google analytics, internal data and market insight to deliver post campaign reports to drive future performance

• Identify and report on weekly and monthly fluctuations

• Attend and prepare updates for the monthly Giftcloud meeting

• Report on competitor activity for clients 

Other

• Liaise with the operations managers to ensure invoices are sent correctly, overdue payments are collected and breakage and commission statements are delivered

• Monitor forecasting and maintain accuracy reporting to operations manager weekly

• Understand how to monitor stock and ensure that it aligns with clients forecasts for reward sends.

• Assisting the admin team with customer queries

 

We’re excited about you if you are:

• Experience of managing relationships and building strong relationships

• A proven track record of delivering campaigns in line with KPI’s

• An excellent communicator with a positive attitude and influence

• Highly organised with exceptional attention to detail

• Ability to manipulate large amounts of raw data and draw meaningful conclusions

• Ability to work on multi-faceted client programs and deal with tight deadlines

• Confident, with strong interpersonal skills in a client facing situation

• Proficient user of MS Office and/or G Suite

• Works accurately at a fast pace

• Determined, with an ability to overcome any obstacles presented in a start-up business

• Professional, confident, self-motivated and enthusiastic

• Ability to remain calm under pressure and work to deadlines in a fast paced environment

• Desire for continuous personal improvement

• Passion for digital marketing

• A great team player

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.