Buyer - Customizables

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Our Groupon Goods team is committed to building and strengthening relationships with merchants across North America. We focus on understanding the business growth goals of our partners and optimizing their offerings on the Groupon marketplace for mutual success. Using advanced tools and strategic insight, we drive continuous growth in collaboration with our merchant partners.

As a Buyer for the Customizables category, you will play a key role in managing and optimizing relationships with industry-leading vendor partners. This position involves full-cycle partner account management, from enhancing existing deals to introducing new offerings. You'll also contribute to shaping the go-to-market strategy and the future direction of our Customizables product line.

Responsibilities

• Account Management: Manage the full cycle of partner accounts, optimizing deals and addressing challenges to drive growth. This role will combine both merchant and business development, with an initial focus on business development in the first quarter, transitioning to a balanced approach in 2025 and beyond.

• Sales & Revenue Growth: Consistently meet or exceed sales targets and merchant satisfaction goals. Re-engage former partners and attract new ones through strategic outreach to close deals and retain partnerships.

• Deal Optimization: Leverage deal structure and strategy expertise to maximize outcomes for Groupon and our partners, driving satisfaction, engagement, retention, and profitability.

• Business Insight: Develop a deep understanding of each merchant’s business, including their products, services, customer demographics, and competitive positioning.

• Cross-Functional Collaboration: Work closely with various teams to align on sales processes, tools, and product strategies.

• Strategic Planning: Drive annual revenue growth by focusing on account planning, inventory expansion, deal optimization, and problem-solving.

• Growth Opportunities: Identify opportunities for growth, support supply density, analyze data insights, conduct account reviews, and develop customized strategies.
   

Qualifications

• Experience: Minimum of 2 years in partnership management, business development, or customer success, with a proven track record.

• Sales Skills: Expertise in upselling and reselling, utilizing tools like Google Meet.

• Analytical & Problem-Solving: Strong analytical abilities with a knack for solving complex problems and driving impactful solutions.

• Interpersonal Skills: Excellent negotiation and relationship-building skills, with a focus on integrity and patience.

• Adaptability: Ability to thrive in a dynamic, competitive environment and handle new challenges proactively.

• Accountability: Strong organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines.

• Communication: Outstanding verbal and written communication skills.

• CRM Experience: Proficiency in Salesforce is required.

We are excited if you have:

• Have a proven track record of managing accounts and a passion for consultative sales.

• Are driven by identifying new merchant opportunities to enhance category offerings.

• Possess a blend of confidence and coachability, with a genuine interest in local businesses.

• Exhibit high integrity, work ethic, and a commitment to continuous improvement.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.