Lead Web App Monitoring and Reliability Specialist

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

We are seeking a highly skilled and proactive Lead Web App Monitoring Specialist to join our team in Prague office (hybrid mode). You will be responsible for monitoring and analyzing the availability and performance of our website through the consumer purchase funnel and engagement with Website/apps.
Additionally, you will develop and implement automation tools for monitoring and alerting to ensure a seamless and efficient customer experience. You will also be expected to build and manage a small team.
 

Your responsibility will cover (but is not limited to):

• Leading a to-be-built team of web monitoring specialists

• Monitor Website/App Availability using various tools such as CWV, Pagespeed Insights, Pingdom, Postman, and internal custom tooling (Playwright)

• Analyze the consumer journey through the website's purchase funnel using primarily Microsoft Clarity, Google Analytics, and Tableau

• Develop and implement automation tools for continuous monitoring of website availability and performance

• Develop and maintain comprehensive reports on website availability and purchase funnel performance

• Collaborate with marketing, product & engineering, and customer service teams

• Suggest optimizations to enhance website performance and the customer purchase experience

• Conduct regular tests to validate the functionality and performance of the website across different devices and browsers
   

👀We're excited about you if you have:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Minimum of 5+ years of experience in website monitoring, automation, or a similar role

• Experience in site reliability engineering with a primary focus on Front End

• Experience with leading people or strong potential

• Proficiency with website monitoring tools (e.g., Pingdom/UptimeRobot, Selenium/Playwright, Postman&Newman etc.)

• Experience with automation tools and scripting languages (e.g., TypeScript/Javascript, Python, Shell scripting)

• Familiarity with data analysis and visualization tools (e.g., Google Analytics, Tableau, Power BI)

• General Understanding of web technologies and frameworks

• Knowledge of software best practices, like Test-driven Development (TDD) and Continuous Integration/Delivery (CI-CD)
   

Nice to have skills:

• Familiarity with industries such as Betting & Gaming, Trading brokers, Ecommerce & Marketplaces
   

🥰 We value professionals who are:

• Strong analytical thinkers with keen attention to detail

• Excellent communicators, both verbally and in writing

• Able to work effectively in a team-oriented environment

• Capable of managing multiple stakeholders

• Willing to provide on-call support
   

💰What we offer you:

• Opportunity to build and manage a small team

• Work with cutting-edge monitoring and automation tools

• Collaborate with cross-functional teams to improve customer experience

• Continuous learning and growth in website performance optimization
   

We are committed to providing a seamless and efficient customer experience through our website and apps. If you're passionate about website performance, automation, and data analysis, we'd love to hear from you. Apply now to join our team and make a significant impact on our digital presence!

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.