New

Middle Customer Support Specialist

Anywhere

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.

What you’ll drive:

Incident handling and troubleshooting
  • Reproducing, analyzing, and resolving technical issues or escalating when necessary.
  • Creating and managing incident tickets, ensuring SLA compliance.
Collaboration and communication
  • Working with internal teams (DevOps, QA, Product) to resolve problems.
  • Acting as the first line of technical defense for clients with clear, professional communication.
Monitoring and escalation
  • Monitoring product stability and notifying relevant teams during urgent incidents.
  • Escalating unresolved or blocked issues according to internal procedures.

What makes you a GR8 fit:

Must-have
  • 1+ year of experience in technical support, preferably B2B.
  • English B2+ and fluency in Russian or Ukrainian.
  • Experience with Jira and Confluence.
  • Strong client support and problem-solving skills.
  • Ability to multitask and work shifts, including nights.
Nice-to-have
  • Experience with browser developer tools and interpreting web error codes.
  • Knowledge of system logs (ELK), monitoring dashboards (Grafana), Cloudflare.
  • Familiarity with standard IT processes (ITIL).

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

  • Paid maternity/paternity leave + monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, emergency time off.
  • Remote-first + tech support + coworking compensation.
  • Team events (online/offline/offsite).
  • Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Create a Job Alert

Interested in building your career at GR8 Tech? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Only if the job opportunity was suggested to you by one of our employees

Select...

Please, provide remuneration (Gross) per month, in EUR for BtoB cooperation