Middle Customer Support Specialist

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. 

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What You’ll Be Driving:

• Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed;
• Creating business incident and its regular reviewing, checking for actions already taken, the accuracy of incident categorization, and compliance with the SLA;
• Communicating issues and resolving with other departments;
• Monitoring product status and engaging responsible people to resolve urgent situations if necessary;
• Controlling the SLA for incident resolution and escalating unresolved issues.

What Makes You a GR8 Fit:

• Minimum 1 year of experience in technical support;
• Proficiency in English, Turkish, and Russian is required;
• Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.) will be a plus;
• Strong experience with Jira, Confluence;
• Ability to work on several tasks in parallel and prioritize on an ongoing basis;
• Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
• Experience with monitoring and alerting services.

Desirable Skills and Personal Features:

• Ability to work in shifts (including night shifts);
• Understanding ITIL.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.