Middle Service Desk Engineer

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

IT Infrastructure Support:

• Maintain and update printers, Wi-Fi, meeting room technology (Robin\Totem, iPad, PR TV), and SCCM to ensure functionality and reliability;
• Manage print servers and implement self-service solutions for printer access;
• Monitor and manage LAN networks to ensure smooth connectivity and performance.

Meeting Room and Open Space Support:

• Ensure meeting room technology is up-to-date and functional, including TVs, AppleTV, HDMI cables, AirTame, Zoom Room, Jabra, and projectors;
• Manage cable management for TVs, monitors, and projectors to maintain a clean and organized workspace environment.

Information Updates and Asset Management:

• Update and maintain information on printer lists, meeting room descriptions, and network equipment plans for engineers' reference;
• Manage asset inventory, including IT equipment in stock, in common use, and ordered for service, ensuring accurate descriptions and tracking.

Tidiness and Order:

• Maintain tidiness and organization in server rooms, service desk rooms, and service desk stock areas to facilitate efficient operations and accessibility of equipment.

Organization Delivery:

• Coordinate the delivery of IT equipment to and from users, service centers, and between locations, ensuring timely and accurate distribution and retrieval.

Newcomer Setup and Equipment Preparation:

• Prepare and set up equipment for newcomers, including laptops and peripherals, to facilitate a smooth onboarding process;
• Manage equipment for position changes and replacement laptops, ensuring timely deployment and configuration.

Dismissal Processing:

• Process dismissals by cleaning equipment and wiping laptops, logging activities in task and inventory systems to maintain accurate records and security protocols.

User Communication and Problem Resolution:

• Communicate with users regarding local IT problems and promptly address issues to minimize disruptions and maintain productivity.

Essential professional experience:

OS Support:

• Windows OS: Advanced proficiency in troubleshooting and supporting various versions of Windows operating systems including Windows 10/11, Windows Server, and previous versions;
• MacOS: Advanced knowledge of macOS operating systems. Ability to provide technical support for macOS users, including troubleshooting software compatibility issues and system configurations.

Endpoint Management:

• Active Directory: Expertise in managing and administering Active Directory, including user and group management, organizational unit (OU) structure, and group policy deployment;
• OS Management: Proficient in deploying, configuring, and managing operating systems across endpoints using automated deployment tools such as Microsoft Deployment Toolkit (MDT) or Windows Deployment Services (WDS);
• Knowledge of patch management strategies and software update deployment mechanisms.

Network:

• Understanding of OSI model and TCP/IP protocol suite, including basic troubleshooting skills for network connectivity issues;
• Proficiency in configuring and troubleshooting network services such as DHCP, DNS, SSH, FTP, RDP, and SMTP/POP3/IMAP;
• VPN: Experience in configuring and managing Virtual Private Network (VPN) connections, including VPN client setup and troubleshooting connectivity issues.

IT Security:

• Data Protection: Expertise in implementing data protection measures including data backup and recovery strategies, data loss prevention (DLP) solutions, and encryption technologies;
• Antivirus (CrowdStrike): Advanced knowledge of antivirus solutions such as CrowdStrike, including deployment, configuration, and management of endpoint protection policies;
• Encryption Systems: Proficiency in implementing encryption systems to secure data at rest and in transit, including disk encryption, file-level encryption, and email encryption solutions.

Corporate Tools and Basic Management:

• Corporate Email (GSuite): Advanced proficiency in managing and supporting GSuite applications such as Gmail, Google Drive, and Google Calendar. Experience in configuring email clients and mobile devices to access corporate email accounts;
• Corporate Messenger (Slack): Experience with corporate messaging platforms such as Slack, including user management, channel administration, and integration with other productivity tools;
• Corporate Info Space (Confluence): Experience in utilizing Confluence or similar collaboration platforms for creating and managing internal documentation, knowledge bases, and team spaces;
• Project Management or Ticketing Tools (JIRA): Experience in using project management or ticketing tools such as JIRA for tracking and resolving IT issues, managing service requests, and collaborating with other teams;
• Good knowledge of ITSM and ITIL Framework.

Intermediate+ English level.

 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

 

 

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.