Payments Support Operator

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

L1 Customer Support Agent is responsible for processing incoming requests, preparing a solution and providing feedback on them.        

About your key responsibilities and impact:

• Processing an incoming request for the provision of information about transactions and solve customer issues;
• Communicating with the financial and operational departments, on reconciliation issues, client documents for financial claims, and other current inquiries;
• Communicating and interacting with other partners of the company.

Essential professional experience:

• Ability to work at night shift;
• Understanding how payment systems work will be a plus;
• Ability to work with Microsoft Office (Excel is required);
• Higher education and ability to quickly assimilate large amounts of information;
• Good communication skills, multitasking, energetic;
• Attentiveness to details and high self-organization.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.