Intern | Operations & Process Improvement

Getnet Platform Cards Brasil is Santander Group’s global cards company, recognized for delivering innovative payment solutions and financial experiences. We create global, scalable opportunities powered by exceptional people.

We are part of one of the world’s largest financial groups, with an international presence and a strong commitment to innovation and customer experience, impacting millions of people across different countries.

Our purpose is to help people and businesses prosper by providing secure, modern card solutions designed to meet the needs of an increasingly digital world. We do this within a culture that values purpose, autonomy, and ownership, giving people the space to create, propose new ideas, and drive meaningful change.

Join a global, diverse, and collaborative team and take the opportunity to help shape the future of payments within the Santander ecosystem.

We have an opportunity for you to join us as a Intern 

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!

At Getnet Platforms, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.

Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.

Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

WHAT YOU'LL DO

• Apoiar o acompanhamento das filas operacionais, monitorando volumes de contestações, produtividade, SLA e possíveis desvios.
• Auxiliar na análise dos processos, identificando oportunidades de melhoria, retrabalhos, gargalos e possíveis causas de ineficiência.
• Apoiar a organização e atualização de materiais relacionados às regras Visa e Mastercard, procedimentos internos e alterações de processos.
• Apoiar a elaboração de apresentações, indicadores e reportes gerenciais, consolidando resultados, principais ofensores, causas-raiz, ações em andamento, responsáveis e prazos.
• Contribuir para a organização e acompanhamento dos planos de ação e iniciativas de melhoria contínua da área.

WHAT WE'RE LOOKING FOR

• Raciocínio analítico
• Excel e facilidade com dados
• Organização e atenção aos detalhes
• Curiosidade e capacidade de investigar problemas
• Comunicação e capacidade de síntese
• Estar cursando Administração, eng. de dados, economia, estatística, ciência de dados ou sistemas da informação.

Desirable Requirements:

• Excel intermediário, especialmente tabelas dinâmicas, fórmulas e tratamento de dados.
• PowerPoint, para construção e organização de apresentações.
• Conhecimento ou interesse em Power BI será diferencial.
• Interesse por análise de dados, indicadores e melhoria de processos.
• Conhecimento de IAs (desejável)

Workplace: Geração Digital – Av Interlagos, 3501 – Interlagos, São Paulo - SP

Getnet Platforms Cards is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

OUR OFFER AND BENEFITS

By joining our team, you will enjoy multiple benefits, such as:

• We care for your well-being, so you will have health insurance, life insurance, and dental insurance.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet Platforms Cards is part of Santander Group, one of the world’s leading financial groups, with a presence in more than 22 countries.

IT STARTS HERE. TAKE YOUR PROFESSIONAL STEP

If you’re interested and meet the requirements, apply now or share this opportunity with someone who might be looking for it.

Want to get to know us better? Visit our website: Getnet Platforms | LinkedIn