Product Operations Manager

✨ Your talent drives our future

 

Getnet is a global technology company specializing in payment solutions for commerce. Founded in Brazil and operating across Latin America and the Iberian Peninsula, we support over 1.3 million merchants with end-to-end services — from POS terminals to e-commerce platforms.

 

We are part of PagoNxt, the global fintech of the Santander Group, and operate as an acquiring hub with a strong presence in Spain, Portugal, Brazil, Mexico, Chile, Argentina, and Uruguay.

 

Our mission is clear: to simplify payments with innovation, security, and scale, helping businesses of all sizes grow with agility.

We offer a unified platform that integrates hardware, software, fraud prevention, acquiring, reconciliation, and financial services — all in a single ecosystem, so our clients can focus on growing their business.

Being part of Getnet means joining a company that combines the innovation of a fintech with the solidity of a global bank.

 

Imagine your future. Care for your career. Simplify your journey.

 

This means you'll have the chance to build impactful solutions, grow with real development opportunities, and thrive in a culture that values well-being, inclusion, and clarity.

 

We combine flexibility, autonomy, and global collaboration — so you can focus on what matters, connect with purpose, and help shape the future.

 

Here, you'll find space to grow, real opportunities to lead, and a culture where everyone belongs and contributes.

 

✨ If you want to be part of the next generation of financial solutions, this is the place. 

 

 

At Getnet, we are looking for a Product Operations Manager to join our team in Madrid.

 

📌 What you'll do

As a Product Operations Manager, you will play a key role in consolidating and evolving our Product Operating Model. This role goes beyond process enforcement — you will directly influence how Product and Technology teams prioritize, make decisions, and deliver value.

You will drive operational excellence across Fusion and Platform Teams, ensuring clarity, quality, and visibility throughout the Product Management Lifecycle (PMLC). Your work will enhance execution speed, decision quality, and portfolio coherence within a global organization transitioning to a Fusion & Platform model.

Reporting to Product leadership, your responsibilities will include:

 

Operating Model Excellence

• Ensure consistent and pragmatic application of the Product Management Lifecycle (PMLC).
• Improve clarity in stages, gates, standards, and decision forums.
• Identify structural friction points and propose systemic improvements.
• Balance operational rigor with agility, avoiding unnecessary bureaucracy.

Decision-Making Quality

• Review initiatives before governance forums (e.g., Product Council).
• Validate problem definition, expected outcomes, metrics, and trade-offs.
• Elevate product conversations through structured thinking.
• Ensure initiatives are investment-ready and execution-ready.

Portfolio Visibility & Health

• Monitor initiatives across discovery, build, and delivery stages.
• Identify bottlenecks, risks, and critical dependencies.
• Transform operational data into actionable insights.
• Improve quarterly planning predictability.

Tools & Artifacts Discipline

• Ensure structured and consistent use of tools (Jira, Confluence, dashboards).
• Maintain data integrity and traceability.
• Guarantee product documentation acts as a single source of truth.
• Improve workflows and automation to reduce operational friction.

Governance & Cross-Functional Alignment

• Maintain and enhance governance rhythms (Product Council, planning cycles, reviews).
• Ensure forums are decision-oriented rather than reporting-driven.
• Facilitate alignment across Product, Engineering, and Platform teams.
• Promote a culture of clarity, accountability, and structured execution.

Team Leadership (if applicable)

• Manage and develop Product Operations profiles.
• Foster operational rigor, systemic thinking, and continuous improvement.
• Build internal Product Operations capabilities.

 

What we are looking for

Experience

• 4–7 years of experience in Product Operations, PMO, Product Management, Program Management, or strategy/consulting roles.
• Experience working in global or cross-functional product organizations.
• Exposure to governance models and structured product lifecycle frameworks.
• Experience supporting senior stakeholders in strategic decision-making processes.

 

Education, Knowledge & Skills

• Bachelor’s degree in Business, Engineering, Economics, or a related field.
• Strong structural and systemic thinking.
• High attention to detail with portfolio-level vision.
• Ability to identify structural issues and improvement opportunities.
• Comfortable working with data and performance metrics.
• Experience with tools such as Jira and Confluence.
• Strong communication skills with senior stakeholders.
• Ownership mindset and impact orientation.
• Professional level of English (mandatory).
• Portuguese is a plus.

 

What makes this role unique

• Direct exposure to global Product and Technology leadership.
• Central role in consolidating the Fusion & Platform operating model.
• Real influence on portfolio prioritization and execution.
• Opportunity to design organizational mechanisms that enhance systemic performance.
• High growth potential within a global organization.

 

 

 

🎯 What we offer

🩺 Medical insurance

🦷 Dental insurance

💪 Wellhub

🚑 Life insurance

💉 Annual healthcare

🚌 Transportation allowance

🍕 Meal voucher/food voucher

💰 Profit sharing program

📚 Access to self-development programmes

🏢 Hybrid Collaborative environment: Successful candidate must be prepared to work 60% on site

 

📬 Next step

Apply and if you know someone who might be looking for this opportunity, share it.